Joblaze summary

The Support Engineer Manager at Atoms leads a team responsible for ensuring the continuous operation of autonomous haul trucks in production environments. This role requires a strong engineering background in robotics or embedded systems, along with expertise in Linux, Bash, and programming languages like Python or C/C++. Ideal candidates will have prior experience managing engineering teams and a focus on support operations, particularly in 24/7 settings. The position emphasizes collaboration with cross-functional teams to enhance support processes and tooling.

Joblaze insights

Listed yesterday — first seen on Joblaze October 25, 2026. Last confirmed on Atoms's careers page October 25, 2026.

Quick facts

Is the Support Engineer Manager role remote?: No — this is an on-site role in Belo Horizonte, Brazil.
Where is the role based?: Atoms is hiring for this position in Belo Horizonte, Brazil.
What's the tech stack?: Joblaze extracted these technologies from the posting: C, C++, Linux, Python, ROS, bash.
What seniority level is this role?: Atoms targets lead candidates for this position.
Is this full-time or contract?: Full-time for this Support Engineer Manager role at Atoms.

From the original posting

Who we are

Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field.

We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company.

What you’ll do

Lead a team of Support Engineers who keep autonomous haul trucks running in production, 24/7.
Own your team, including being its escalation point during production issues.
Onboard new engineers and get them ready to support production.
Know your team's technical work in depth and hold the team accountable for quality and response times.
Step in hands-on to cover team members when needed.
Grow engineers on your team toward Level 2.
Partner with Robotics, Hardware, and Operations teams to resolve issues.
Improve support processes and tooling so the team can support a growing fleet.

What we’re looking for

Engineering background (robotics, software, or embedded systems), now focused on management.
Experience leading engineering teams and a fluency in English to enable cross functional team collaboration.
Strong people management skills.
Advanced Linux and Bash, plus hands-on debugging of embedded systems over SSH and the command line.
ROS, and Python or C/C++.
Plus: experience in support or managing support teams.
Plus: experience with 24/7 or shift-based operations.

Why join us

Work on real, production-deployed autonomy.
Build technology that directly improves safety, efficiency, and productivity.
Tackle complex challenges in demanding, real-world environments.
Be part of a fast-moving team with high ownership and impact.
See your work deployed and making a difference in the field.
Collaborate closely with experienced engineers and industry operators.

What else you need to know

This role is based in our Belo Horizonte office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.

#LI-Onsite

Standard company text repeated across Atoms's postings is omitted here.

Support Engineer Manager

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