Joblaze summary

In the Support Operations role at Kalshi, the individual will engage directly with users to facilitate their experience in prediction markets, addressing inquiries and troubleshooting issues. Key skills include strong communication, problem-solving, and a solid understanding of market mechanics, with a preference for candidates who have experience in fintech or trading environments. This position is ideal for someone with a background in customer support or operations, looking to make a significant impact in a fast-growing financial market.

Joblaze insights

Listed about a month ago — first seen on Joblaze September 3, 2026. Last confirmed on Kalshi's careers page October 31, 2026.
Salary band is below the typical range for comparable tech roles (median ~$128,800).
Starts above 18% of 1380 comparable mid other roles in United States we track (median $105,000 across 183 companies).

Quick facts

Is the Support Operations role remote?: No — this is an on-site role in New York Office.
What's the salary range?: Kalshi lists $90,000–$105,000 for this role.
How much experience is required?: At least 2 years of relevant experience for this Support Operations role.
Where is the role based?: Kalshi is hiring for this position in New York Office.
What seniority level is this role?: Kalshi targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Support Operations role at Kalshi.

From the original posting

Our vision: well… build the largest financial market on the planet.

Role Roadmap

We’re expanding our Support Operations function to deliver exceptional user experiences as Kalshi’s user base grows. As a frontline representative of the company, you’ll help users navigate prediction markets, resolve issues, and get the most out of our platform. You’ll combine strong communication skills, operational rigor, and market knowledge to support users with speed, clarity, and empathy.

You’ll work across Support, Operations, Product, and Engineering to improve processes, identify patterns in user behavior, and elevate the quality and reliability of our support ecosystem. This is a high-impact role based in our NYC office.

What You’ll Do

User Support

Respond to user inquiries across email, social channels, and other support touchpoints with speed and accuracy
Guide users through account setup, trading mechanics, verification, and platform features
Troubleshoot issues, diagnose root causes, and escalate complex technical problems when needed
Manage sensitive user situations with professionalism, clarity, and empathy

Operations & Process Improvement

Maintain and optimize support workflows, documentation, and knowledge base content
Identify patterns in user issues and collaborate with Product and Operations to address root causes
Track and analyze key support metrics (response time, resolution rate, CSAT, issue type frequency)
Contribute to internal support playbooks, standard operating procedures, and tooling improvements

Market & Product Expertise

Develop a deep understanding of prediction markets, event contracts, and trading mechanics
Stay up to date on Kalshi’s market offerings, platform updates, and new features
Educate users on prediction markets and how they can be applied in real-world contexts
Provide insights to Product, Engineering, and Operations teams based on recurring user feedback

What You Bring

Required:

2+ years of experience in customer support, operations, customer success, or a related role
Exceptional written and verbal communication skills, with the ability to explain complex concepts clearly
Strong problem-solving and critical thinking abilities
Comfort with technology and learning new tools quickly
High attention to detail and strong organizational skills
Ability to work independently and manage multiple priorities in a fast-paced environment

Bonus Points:

Experience in fintech, trading platforms, marketplaces, or other regulated environments
Familiarity with prediction markets, event contracts, or financial products
Experience building or improving support processes, tools, or workflows

NYC Pay Transparency Disclosure

Salary Range: $90,000–$105,000 annually, plus equity and benefits.
This range reflects current market data for this role. Kalshi has minimal hierarchy and broad variance in experience levels within each title; if your compensation expectations exceed this range, we encourage you to reach out — we’re always happy to discuss.

Standard company text repeated across Kalshi's postings is omitted here.

Support Operations