Joblaze summary

In the Support Operations role at Kalshi Prime, the individual will manage customer inquiries related to account status, onboarding, and compliance, ensuring timely resolution of complaints while maintaining detailed records. Key skills include strong written communication and a solid understanding of financial regulations, particularly in a trading environment. This position is ideal for someone with a background in customer support or operations, particularly within regulated financial sectors. The role also offers the chance to contribute to process improvements and support a growing team in a fast-paced startup atmosphere.

Joblaze insights

Listed yesterday — first seen on Joblaze November 10, 2026. Last confirmed on Kalshi's careers page November 10, 2026.
Salary band is below the typical range for comparable tech roles (median ~$128,000).
Starts above 25% of 1407 comparable mid other roles in United States we track (median $106,000 across 182 companies).

Quick facts

Is the Support Operations, Kalshi Prime role remote?: It's hybrid — Kalshi expects some on-site time in New York, New York, United States.
What's the salary range?: Kalshi lists $100,000–$115,000 for this role.
How much experience is required?: At least 2 years of relevant experience for this Support Operations, Kalshi Prime role.
Where is the role based?: Kalshi is hiring for this position in New York, New York, United States.
What seniority level is this role?: Kalshi targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Support Operations, Kalshi Prime role at Kalshi.

From the original posting

Our vision: well… build the largest financial market on the planet.

Role Roadmap

Kalshi Prime is one of the fastest-growing parts of Kalshi. As an FCM, Prime operates under CFTC and NFA rules. That means its support work has real obligations: complaints have to be acknowledged, logged, escalated and closed on set timelines, and every interaction has to be documented well enough to hold up to regulatory review.

You'll be the first point of contact for Prime customers, both individual traders and institutional clients. You'll also help build how Prime support runs: queues, macros, help center content, escalation paths and reporting. You'll work closely with Compliance, Surveillance, Risk, Product and Engineering.

Because we're a small team, this is also a generalist Operations role. When Prime is quiet, or another queue needs help, you'll work wherever it matters most that week: account security, identity verification, fraud review, market questions or a new launch. This is a high-impact role that can be remote (US) or based in our NYC office.

What You'll Do

Kalshi Prime Support

Answer Prime account holders across email, chat and in-app support about margin, funding and withdrawals, positions, liquidations and account status
Guide institutional clients through onboarding: request and review entity documents (formation, ownership and control, tax forms), follow up on gaps, and send complete files to Compliance for approval
Own first-level complaint handling: acknowledge complaints quickly, log each one in full detail, escalate to Compliance, and track it until it's resolved within required timelines
Coordinate with Compliance, Surveillance, Risk and Engineering on account holds, restrictions and escalations, and explain outcomes to customers clearly and accurately
Keep complete, accurate records of customer interactions to meet regulatory recordkeeping requirements

Kalshi Operations Generalist

Cover other Kalshi Operations queues as needed: exchange account questions, identity verification, account security and lockouts, and risk and fraud reviews

Help during launches, incidents and volume spikes, wherever the backlog is

Spot patterns across queues and bring them to Product, Engineering and Risk with examples and volumes

Process, Tooling & Documentation

Build and maintain Prime macros, help center articles, SOPs and escalation playbooks
Track and report on support metrics such as first response time, resolution time, complaint aging and CSAT
Improve workflows and automation, including AI-assisted support tools, so the team can scale without losing quality

Market & Product Expertise

Learn how futures, margin and event contracts work at Kalshi well enough to explain them simply
Keep up with new Prime products and platform changes, and update documentation before customers start asking

What You Bring

2+ years in customer support, operations, client onboarding, compliance operations or a related role
Excellent written communication: you can explain margin, an account hold or a document request clearly to a retail trader and to an institutional client
Strong attention to detail and a habit of documenting your work. In a regulated business, the record is part of the job
Good judgment about when to resolve an issue yourself and when to escalate it
Comfort learning new tools quickly and juggling several queues and priorities at once
Coachable and eager to take on more over time; you enjoy the pace and ambiguity of a startup

Nice to have

Experience at an FCM, broker-dealer, futures or crypto exchange, or another CFTC-, SEC- or NFA-regulated firm
Familiarity with futures, perpetuals, margin or derivatives trading
Experience with institutional or entity onboarding, KYB/KYC, or AML review
Experience handling formal customer complaints or working closely with a compliance team
Experience with Intercom or similar support tools, or building AI-assisted support workflows

NYC Pay Transparency Disclosure

Salary Range: $100,000–$115,000 annually, plus equity and benefits. This range reflects current market data for this role. Kalshi has minimal hierarchy and broad variance in experience levels within each title; if your compensation expectations exceed this range, we encourage you to reach out - we’re always happy to discuss.

Standard company text repeated across Kalshi's postings is omitted here.

Support Operations, Kalshi Prime