Support Operations Manager
Join Ethos Life as an Operations Manager to enhance customer experience and streamline operations in the life insurance sector.
Posted by employer 3 days ago
First seen on Joblaze 1 day ago
Last verified on the company career page 1 day ago
What you'll build
- Identify and drive improvements in CX processes
- Uncover data-driven insights for decision making
- Project manage implementation of operational improvements
- Evaluate and implement new enablement technologies
- Design internal processes for productivity and automation
Must have
- 5+ years experience as an operations professional
- Strong project management experience
- Proven track record with Salesforce
- Experience managing a team
Nice to have
- Background in process development for high-volume environments
- Strong communications skills
Requirements
- Experience
- 5+ years
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
The Support Operations Manager at Ethos Life focuses on enhancing customer experience by analyzing and improving operational processes within the Customer Experience and Insurance Administration teams. This role requires expertise in data-driven insights, project management, and familiarity with Salesforce to implement effective solutions. Ideal candidates have over five years of operations experience, particularly in high-volume environments, and possess strong communication skills to engage with various stakeholders. Ethos Life is committed to transforming the life insurance industry through innovative technology and streamlined processes.
Joblaze insights
- Listed yesterday — first seen on Joblaze November 4, 2026. Last confirmed on Ethos Life's careers page November 4, 2026.
Quick facts
- Is the Support Operations Manager role remote?
- No — this is an on-site role in Bangalore, India.
- How much experience is required?
- At least 5 years of relevant experience for this Support Operations Manager role.
- Where is the role based?
- Ethos Life is hiring for this position in Bangalore, India.
- What seniority level is this role?
- Ethos Life targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Support Operations Manager role at Ethos Life.
From the original posting
About Ethos
About the Role
Creating a world-class customer experience is critical to Ethos’ mission and will continue to determine our growth and success in the life insurance industry. We are looking for an Operations Manager who can help enable our Customer Experience (CX) and Insurance Administration teams to deliver this experience. To succeed in this role, you should be passionate about creating frictionless operations to improve the Ethos customer experience.
Roles & Responsibilities
- Use metrics, your own analysis, and other feedback mechanisms to identify, solution, and drive improvements in current CX processes to scale as the company grows
- Uncover and review actionable data-driven insights with management to drive informed decisions, improve the customer experience processes, fuel overall productivity, and improve customer satisfaction
- Discover gaps and inefficiencies in our existing tools and internal operational processes and project manage the implementation of improvements
- Evaluate new enablement technologies and lead implementation and integration of new solutions
- Work with engineering partners to scope, prioritize and implement automation and process improvements in Salesforce to improve productivity and customer satisfaction
- Design internal processes and systems to drive productivity and automation at scale
- Partner with leadership to gather required data inputs required to track data and translate data into useable insights
- Stay current on the latest industry trends, tools, and techniques to ensure we’re implementing solutions and creating processes that will help provide the best customer experience possible
Qualifications & Skills
- 5+ years experience as an operations professional with ownership over analysis and data driven insights leading to improved processes that resulted in efficiency gains
- Background in process development for high-volume production environments
- Strong project management experience with an ability to evaluate and re-prioritize and deliver results against team deadlines
- Proven track record of building and implementing complex business requirements within Salesforce and third party applications for high-velocity sales or support organizations
- Experience managing a team of other operations team members
- Strong communications skills with the ability to articulate messages to a variety of stakeholders and audiences
#LI-Onsite
#LI-KP1
Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.
Standard company text repeated across Ethos Life's postings is omitted here.