Joblaze summary

The Support Operations Intern at Kalshi plays a crucial role in enhancing customer experience by managing Tier 1 and Tier 2 support tickets, aiming for rapid response times and high satisfaction scores. This position requires a solid understanding of prediction markets and trading concepts, along with strong communication skills to relay insights from support interactions to other teams. Ideal candidates are self-motivated individuals with a background in customer support or operations, ready to contribute to a fast-paced startup environment.

Joblaze insights

Listed about a month ago — first seen on Joblaze September 3, 2026. Last confirmed on Kalshi's careers page October 27, 2026.

Quick facts

What's the salary range?: Kalshi lists $20–$25 for this role.
What's the tech stack?: Joblaze extracted these technologies from the posting: Intercom, prediction markets, trading concepts.
What seniority level is this role?: Kalshi targets intern candidates for this position.
Is this full-time or contract?: Internship for this Support Ops (Intern) role at Kalshi.

From the original posting

Our vision: well… build the largest financial market on the planet.

Role Overview

We're looking for a sharp, hungry Support Operations Intern to help us deliver exceptional customer experiences during a critical growth period. This role exists to ensure our users get fast, high-quality support so that our core team can focus on building the infrastructure and automation needed for our next phase of scale.

You'll own Tier 1 and Tier 2 support tickets end-to-end - your job is to keep first reply times fast (under 10 minutes, 5 is the goal) and drive up customer satisfaction scores. The 20% of your time that isn't support will be spent synthesizing patterns from inbound tickets and surfacing them upstream to other teams.

This is a near-term role (through Fall), with scope that could grow quickly if you perform.

What You'll Do

Handle Tier 1 and Tier 2 support tickets across Intercom, maintaining first reply times under 10 minutes
Keep CSAT and CX scores high through clear, helpful, and accurate responses
Synthesize patterns in inbound support volume and relay signal upstream to operations, product, and engineering
Shadow senior team members on more complex tickets and escalate appropriately
Help maintain and improve internal support resources and pinned documentation

What You Bring

Must-Have

Genuine knowledge of prediction markets - ideally a Kalshi user - and fluency in trading concepts
Grit: you're down to grind, you don't need hand-holding, and you take ownership of your queue
Big-picture thinking paired with an obsession for small details - you understand why things matter, and you don't let things slip
Strong written communication; you can explain complex financial or operational concepts clearly and quickly
Good culture fit - low ego, high output, collaborative

Nice-to-Have

Prior experience in customer support, operations, or a fast-paced startup environment
Familiarity with support tooling (Intercom, Stripe, Plaid, or similar)
Currently enrolled in college

NYC Pay Transparency

Salary Range: $20-25/hour

Standard company text repeated across Kalshi's postings is omitted here.

Support Ops (Intern)