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Support Specialist, POS

Provide advanced technical support to Restaurant365 customers across the R365 platform in a dynamic SaaS environment.

Location
Irvine, CA, Austin, TX, San Francisco Bay Area, CA, Denver, CO
Compensation
Not disclosed
Level
Not specified
Type
Not specified

Posted by employer 5 years ago

First seen on Joblaze 2 days ago

Last verified on the company career page 19 minutes ago

Apply at Restaurant365 → Save job Scanned from restaurant365.com

What you'll build

  • Troubleshoot configuration issues
  • Resolve workflow problems
  • Address data-related issues
  • Support business critical restaurant operations

Must have

  • Strong technical aptitude
  • Structured problem-solving skills
  • Ability to communicate clearly with technical and non-technical stakeholders

Not disclosed in this posting: compensation, seniority, years of experience, work arrangement, visa sponsorship.

Joblaze summary

The Support Specialist for POS at Restaurant365 plays a crucial role in delivering advanced technical support to customers, focusing on troubleshooting issues related to configuration, workflows, and data within the company's SaaS platform. Key skills for this position include strong technical aptitude and structured problem-solving abilities, along with effective communication skills for engaging with both technical and non-technical users. This role is well-suited for individuals with a solid background in technical support, particularly in complex SaaS or ERP environments. Restaurant365 emphasizes a culture of empowerment and continuous improvement, fostering an environment where team mem

Joblaze insights

  • Listed 2 days ago — first seen on Joblaze September 17, 2026. Last confirmed on Restaurant365's careers page September 19, 2026.

From the original posting

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too! The Support Specialist, Technical is responsible for providing advanced technical support to Restaurant365 customers across the R365 platform.  This role focuses on troubleshooting configuration, workflow, and data-related issues in a complex SaaS / ERP environment, supporting business critical restaurant operations.  The ideal candidate brings strong technical aptitude, structured problem-solving skills, and the ability to communicate clearly with both technical and non-technical stakeholders.

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