Help clients successfully use and maintain critical integrations connected to the Restaurant365 platform.
Posted by employer 5 months ago
First seen on Joblaze 2 months ago
Last verified on the company career page 1 day ago
Not disclosed in this posting: compensation, seniority, years of experience, work arrangement, visa sponsorship.
Joblaze summary
In the role of Restaurant Tech Support Specialist, the individual will assist clients in effectively utilizing and maintaining various integrations linked to the Restaurant365 platform. Key skills include troubleshooting technical issues and managing client communications, with a focus on integrations such as POS systems and banking connections. This position is ideal for someone with a background in technical support or customer service, particularly within the SaaS or restaurant sectors. The company fosters a culture of continuous improvement, emphasizing skill development and high-quality client support.
From the original posting
Restaurant365 is transforming how restaurants run their businesses. Today, we help more than 50,000 restaurant locations manage their finances, operations, and people. As AI changes what's possible, we're reimagining how restaurant back offices operate—automating routine work, helping teams make better decisions, and giving restaurant leaders more time to focus on growing their businesses.
We're transforming how we work, too. AI is changing how we build products, solve problems, and deliver results for our customers. We're embracing new ways of working, moving faster, and creating opportunities for our people to make a greater impact.
At Restaurant365, our culture is built on ownership, collaboration, and continuous improvement. We believe in challenging ourselves, learning every day, and working together to achieve great results. We're looking for people who are curious, take initiative, and want to grow while helping shape the future of an industry.
As a Restaurant Tech Support Specialist, you will help our clients successfully use and maintain critical integrations connected to the Restaurant365 platform. This role supports a broad range of integration workflows, including POS sales and labor integrations, vendor invoice and purchase order integrations, FTP/SFTP connectivity, banking connections, AP Capture, and selected API-related support scenarios.
In this role, you will troubleshoot technical issues, guide clients through setup and resolution steps, manage ongoing communication, and collaborate across teams to ensure clients receive accurate, timely, and high-quality support.