Talent Operations

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

About the role

Our Talent Operations team runs the machinery behind hiring at ElevenLabs: the systems, workflows and data that help us hire exceptional people quickly. We’re hiring at pace, with 200+ open roles across 40+ countries, and Ashby sits at the centre of all of it. We're looking for a hands-on Ashby expert who can turn hiring priorities into clean, working setups, so recruiters and interviewers can focus on candidates rather than the tool. You’ll be the person the talent team trusts to get the system right, and to know when something is quietly going wrong.

Talent Operations works from first principles. We don’t ask how hiring has always been done. We ask how to make it the best possible experience for candidates, hiring managers, recruiters and everyone involved. Automation and AI drive everything we do, because we’re scaling our talent function without scaling headcount at the same rate. The goal is to maximize the impact each person on the team can have.

To start, your time will be split as ~60% Ashby build and administration, ~25% scheduling support and Talent Ops projects, and ~15% data and reporting.

What you’ll own

• Ashby go-to: be the first point of contact for Ashby questions from recruiters, interviewers, and hiring managers. Write the how-tos so the same question doesn’t get asked twice.

• Interview plans: build and customize interview plans, stages, feedback forms and scorecards. Update them as roles and processes change, keeping structure consistent so data stays comparable across teams.

• Jobs and postings. End to end: take approved headcount to a live, accurate job and posting quickly. That covers hiring teams, approvals, custom fields, job boards and postings across locations. Keep every job accurate through to close and archive.

• Data quality: own ATS hygiene, including stage mapping, source attribution, rejection and archive reasons, department and team structure, and stale applications. Spot problems before they show up in a report.

• Process and projects: support Talent Ops on process changes, tooling rollouts and projects that help the function scale, plus interview scheduling support during busy periods (or until we roll out agentic scheduling).

In your first 6 months, you will:

• Audit and standardize interview plans across ElevenLabs so pipeline data is comparable

• Cut job setup time by templating common role types

• Automate a manual workflow with AI or integration tooling

• Improve interviewer capacity and assist with automating scheduling

• Own 1-2 Talent Operations projects end to end

Requirements

• Ashby Power User. Prior hands-on Ashby experience as an active, day-to-day user, including setting up jobs, postings, feedback forms, and interview plans.

• Fast-paced Operations. Experience in recruiting operations or coordination in a fast-moving team.

• Strong data hygiene instincts. Messy data bothers you, and you fix the root cause, not just the symptom.

• AI native. Comfortable using AI tools to cut manual work and move faster.

• Clear written communication. You can explain a system change to a hiring manager in two sentences.

• Timezone: Able to work in United States timezone hours.

Bonus:

• Strong analytical and reporting skills. You’re confident building reports in Ashby and working with exported data in spreadsheets (pivots, lookups, basic formulas), and you can turn the numbers into a clear story about what’s working and what isn’t.

• Scheduling at Scale. Interview scheduling at scale, including complex multi-timezone panels.

• Project Management. Organized and able to run projects end to end with multiple stakeholders.

You might be a great fit if:

• You enjoy being the person who knows how the system actually works

• You’d rather build a template once than do the same setup ten times

• You’re comfortable moving fast without letting accuracy slip

Location

This role is remote and can be executed globally, with a preference for United States timezones. If you prefer, you can work from our offices in New York or San Francisco.

Interview Process

We are accepting applications through October 30, 2026. The Hiring Manager will review all applications and determine next steps. The interview process will be:

• AI Interview

• Meet the Hiring Manager

• Case Study

• Call with the Team

• Final Interview

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