Is the Tax Resolution Advocate role remote?

It's hybrid — Gusto expects some on-site time in Denver, CO, United States.

What's the salary range?

Gusto lists $23–$25 for this role.

How much experience is required?

2–4 years of relevant experience for this Tax Resolution Advocate role.

Where is the role based?

Gusto is hiring for this position in Denver, CO, United States.

What seniority level is this role?

Gusto targets mid-level candidates for this position.

Is this full-time or contract?

Full-time for this Tax Resolution Advocate role at Gusto.

Tax Resolution Advocate at Gusto

Joblaze summary

In the role of Tax Resolution Advocate at Gusto, the individual will focus on resolving payroll tax notices and enhancing the customer experience through effective communication and problem-solving. Key skills include payroll expertise, analytical abilities, and familiarity with AI tools, as the position requires managing a high volume of cases in a fast-paced environment. This role is suited for those with 2-4 years of relevant experience who thrive in collaborative settings and are committed to delivering exceptional service. The Tax Resolution team plays a vital role in ensuring customer satisfaction and operational efficiency.

Joblaze insights

Listed today — first seen on Joblaze October 20, 2026. Last confirmed on Gusto's careers page October 20, 2026.

Quick facts

Is the Tax Resolution Advocate role remote?: It's hybrid — Gusto expects some on-site time in Denver, CO, United States.
What's the salary range?: Gusto lists $23–$25 for this role.
How much experience is required?: 2–4 years of relevant experience for this Tax Resolution Advocate role.
Where is the role based?: Gusto is hiring for this position in Denver, CO, United States.
What seniority level is this role?: Gusto targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Tax Resolution Advocate role at Gusto.

From the original posting

About Gusto

About the Role

This is an amazing opportunity to use your payroll expertise to reshape our customer experience. You’ll showcase your passion for customer support by resolving tax notices while delivering a world-class customer experience. You'll act as a detective and problem-solver discovering payroll discrepancies, researching tax laws, and identifying the root cause of notices. You will be working closely with tax agencies as well as our cross-functional partner teams to reach the best outcomes for our customers and provide feedback on tools that streamline the resolution process and prevent similar issues in the future.

This role is very hands-on, with an emphasis on research and analysis, excellent communication skills, and first-principles problem-solving. A strong work ethic and desire to be part of the team is critical for success, as well as the ability to retain and apply large amounts of critical information. You must also possess and take pride in high attention to detail, organization, and task management, and be comfortable working in a fast-paced, deadline-driven business environment.

About the Team

The Tax Resolution team is within the Payroll, Tax & Compliance Services (PTCS) organization and is at the core of providing services that give our customers peace of mind. Tax Resolution exists to ensure impeccable delivery of key customer needs. There are thousands of critical operational tasks that are completed for our customers accurately and on time, every time, in a proactive and scalable manner. We collaborate, help each other, and work cross-functional in a positive environment.

Here’s what you’ll do day-to-day:

Provide exceptional service to our customers.
Interact professionally with our customers via email and/or phone, simplifying the tax notice experience for our customers.
Research and resolve payroll tax notices on behalf of our customers with guidance from more experienced team members.
Provide clear and concise case documentation.
Collaborate with our Compliance, Engagement, and Tax Operations teams.
Communicate with government agencies to represent Gusto and advocate for our customers under supervision.
Manage your time effectively to meet set goals.
Actively use current AI tools in workplace applications
Handle a queue of tax notices daily, including updating cases as needed, informing customers of any changes, and seeking assistance from peers on escalated issues.
Participate in team meetings and provide support to fellow TaxRes Advocates.

Here’s what we're looking for:

2-4 years of payroll experience, notice resolution experience is a plus.
Ability to work collaboratively with cross-functional teams.
AI Fluency: Capable of using current AI tools and have a mindset to help create and shape new AI tool functionality.
Capability to manage multiple priorities within a high-volume, fast-paced environment and adapt to shifting priorities daily.
Commitment to personal high standards and a desire to contribute to team and company goals.
Strong analytical and problem-solving skills with guidance to resolve issues from complex variables.
Team player who enjoys collaborating and contributing to team success.
Excellent communication skills, both written and verbal, with the ability to simplify complex topics.
Highly organized and proactive in improving processes.
Dedicated to providing an exceptional customer experience during key moments in our customers' journey.

Our cash compensation range for this role is $23.50/hr to $25.46/hr for Denver and $21.80-$24.52 for Phoenix and most remote locations. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

At Gusto, we don't use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you're accountable for) — which is why you'll see something like "Head of X" instead of a rank word like "Director" that tells you neither. Because of this, the title on this posting may look different from what you'd expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.

Standard company text repeated across Gusto's postings is omitted here.

Tax Resolution Advocate

Similar positions