Tech Ops Team Lead
Lead a small team of TechOps Payments Analysts, focusing on data-driven insights and team performance optimization.
Skills & Technologies
Requirements
- Experience
- 9+ years
Joblaze summary
In the role of Tech Ops Team Lead at Stripe, the individual will oversee a team of Payments Analysts, focusing on performance optimization through data-driven insights and automation. Key skills include SQL, data analysis, and a strong understanding of payments reconciliation, essential for guiding team productivity and decision-making. This position is ideal for someone with extensive experience in operations and a proven track record in mentoring, making it suitable for a senior professional looking to influence team dynamics. The role emphasizes a culture of continuous improvement and collaboration across various departments.
Joblaze insights
- Listed 12 days ago on Joblaze — tracked directly from Stripe's career page.
- Stripe has 576 other open roles including Android Engineer, Dev Productivity, Partner Solutions Architect (AUNZ), Deal Pricing.
- 1173 active SQL roles on Joblaze right now.
- 89 active Data Analysis roles on Joblaze right now.
- Typical SQL salary we track runs $110,104–$192,000 (median $151,676, across 618 roles).
Quick facts
- How much experience is required?
- At least 9 years of relevant experience for this Tech Ops Team Lead role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Payments Reconciliation, SQL, Data Analysis.
- What seniority level is this role?
- Stripe targets lead candidates for this position.
- Is this full-time or contract?
- Full-time for this Tech Ops Team Lead role at Stripe.
From the original posting
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their in revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
What you’ll do
You will act in a player-coach capacity and will be accountable for supporting associates in delivering against target set goals and mentoring in subject matter expertise. You will manage a small team of TechOps Payments Analysts.
Responsibilities
- Champion metrics-driven analysis to continuously assess and optimize team performance, with a strong focus on automation
- Leverage automation to streamline data reporting and deliver timely, data-driven insights to management/key stakeholders
- Utilize data as a core tool for guiding people management strategies and optimizing team productivity
- Play a key role in weekly business reviews (WBR), using data to lead discussions support decision-making
- Manage capacity and scheduling, dividing and assigning work between team members.
- Lead independent discussions with TechOps, Engineering and XFN Partners to unblock complex reconciliation issues.
- Ensure your team has strong data analysis and Technical skills needed to be successful in their role.
- Setting clear goals and expectations for individual and team performance.
- Foster a culture of continuous improvement to refine team processes and procedures.
- Support recruitment and hiring initiatives.
- Coach and mentor individuals to meet career via structured career development conversations.
- Provide continuous performance feedback and facilitate periodic formal performance reviews.
- Drive and own initiatives that make the team a warm and welcoming place to work.
- Keep the team engaged and motivated towards their work.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Been performing well in your current role for a minimum of 12 months**
- 9+ years experience and at least 1-2 + years experience leading operations teams
- SQL, Data Analysis and Payments Reconciliation Skills
- Strong Ownership mindset and ability to get the team unblocked with internal/external help
- Excellent interpersonal and communications skills
- Exemplary planning and time management skills
- Proven ability to collaborate effectively with multiple, cross-functional stakeholders to achieve results
- Previous experience mentoring others and are able to constructively provide feedback to others.
- Ability to motivate the team and keep them engaged in an otherwise structured process
- Proven ability to be subject matter expert in the relevant line of business
Preferred qualifications
- Previous experience in a team lead or people management role
- Prior experience in Reconciliation and operations data analysis