Joblaze summary

The Technical Account Manager for Enterprise at Socket.dev is responsible for ensuring customer success post-sale by managing relationships with large enterprise accounts and addressing their complex technical needs. This role requires a strong background in application security, DevSecOps, and familiarity with CI/CD tools, as well as the ability to troubleshoot technical issues in collaboration with engineering teams. Ideal candidates will have at least four years in a technical customer-facing position and experience with enterprise-level accounts. Socket.dev emphasizes a customer-centric approach, making this role crucial for driving product adoption and satisfaction.

Joblaze insights

Listed about a month ago — first seen on Joblaze September 13, 2026. Last confirmed on Socket.dev's careers page November 2, 2026.
Python appears in 18.1% of 3245 comparable mid other roles in United States; DevSecOps appears in 0.1% of 3245 comparable mid other roles in United States.

Quick facts

Is the Technical Account Manager, Enterprise role remote?: Yes — Socket.dev lists this as a fully remote position.
How much experience is required?: At least 4 years of relevant experience for this Technical Account Manager, Enterprise role.
What's the tech stack?: Joblaze extracted these technologies from the posting: Application Security, CircleCI, DevSecOps, GitHub Actions, Grafana, HubSpot.
What seniority level is this role?: Socket.dev targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Technical Account Manager, Enterprise role at Socket.dev.

From the original posting

About the Role

You'll own customer success post-sale, working specifically with large enterprise accounts that have complex technical environments and dependency ecosystems. That means understanding how each customer wants to use Socket, helping them get there, and solving problems when things break.

This is a product-focused, technical role. You'll spend your time learning customer environments, asking the right questions to uncover blockers, and translating product capabilities into solutions. You're also the front line for technical support. We don't have a separate support team. When something doesn't work as expected, you investigate.

AEs own renewals and expansion. You own making the customer successful with the product.

What You'll Do

Account Management

Own post sales relationship as the main point of contact and technical advisor
Strategize with AEs on upsells, renewals and expansions
Relationship building and executive alignment with our Champions
Conducting Quarterly Business Reviews with strategic customers
Build measurable customer success plans

Onboarding & Implementation

Lead technical onboarding for new enterprise customers, from initial setup through full integration
Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling
Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value

Technical Troubleshooting

Investigate and resolve integration, configuration, and compatibility issues
Respond to customer issues in dedicated Slack channels
Use logs and telemetry to identify root causes and document fixes
Escalate to Engineering when needed and follow through to resolution

Product Enablement

Run discovery conversations to understand customer goals and use cases
Translate complex product capabilities into practical, developer-friendly guidance
Conduct architecture reviews and security posture assessments
Deliver workshops, office hours, and deep-dives that drive adoption

Customer Advocacy

Bring technical feedback and field intelligence back to Product and Engineering
Surface patterns that inform roadmap priorities
Contribute documentation and internal tooling to scale the Technical Success practice

What You'll Bring

4+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)
2+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and success
Background in Socket's key product areas: Application Security, DevSecOps, package managers, or open-source ecosystems OR Linux systems administration, networking, firewalls, and Docker
Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)
Ability to read and reason about code (JavaScript, Python, TypeScript)
Familiarity with APIs, webhooks, and SaaS integration patterns
Comfort troubleshooting in production environments alongside engineering teams
Clear written and verbal communication with developers, security practitioners, and executives
Willingness to travel for customer and company meetings as needed

Nice to Have

Experience managing large enterprise accounts with complex technical environments and dependency ecosystems
Experience with SCA, dependency management, or security scanning tools
Contributions to open-source projects

Tools You'll Use

Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana

Our Interview Process

Informational call with someone from our Talent team
Virtual f2f with technical leadership
Virtual f2f with a peer
Presentation
Final interview with our Founder & CEO
References
Decision

Market competitive salary bands
Meaningful equity program
Paid parental leave
Remote-first, with quarterly team off-sites

At Socket, we

Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.

Standard company text repeated across Socket.dev's postings is omitted here.

Technical Account Manager, Enterprise

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