Technical Customer Support Specialist
Join HappyRobot as a Technical Customer Support Specialist to enhance customer experience with AI platforms.
Posted by employer 1 day ago
First seen on Joblaze 1 day ago
Last verified on the company career page 1 day ago
Skills & Technologies
What you'll build
- Triage issues
- Debug problems
- Collaborate with engineering and product teams
- Design and test quick solutions
- Apply prompt engineering skills
Must have
- Excellent written and verbal communication skills in English
- Strong ability to triage, prioritize, and resolve issues independently
- Curiosity and adaptability
- Self-starter mindset
- Passion for delivering outstanding customer experiences
AI in the day-to-day
Help customers fine-tune their AI workers, ensuring accuracy, reliability, and speed across real-world logistics workflows.
Not disclosed in this posting: compensation, years of experience, visa sponsorship.
Benefits
Joblaze summary
In the role of Technical Customer Support Specialist at HappyRobot, the individual will engage directly with customers to troubleshoot and resolve issues related to the AI platform. Key skills include proficiency in full-stack development with technologies like Python and React, as well as experience with APIs and cloud infrastructure. This position is well-suited for someone with a solid technical background who is looking to advance into a more senior customer engineering role. HappyRobot's focus on accountability and craftsmanship suggests a collaborative environment where team members are encouraged to take ownership of their work.
Joblaze insights
- Listed yesterday — first seen on Joblaze October 23, 2026. Last confirmed on HappyRobot's careers page October 23, 2026.
- This exact title is also open at 1 other location at HappyRobot: Remote Spain.
- Python appears in 6.5% of 31 comparable mid other roles in Brazil; React appears in 3.2% of 31 comparable mid other roles in Brazil.
Quick facts
- Is the Technical Customer Support Specialist role remote?
- It's hybrid — HappyRobot expects some on-site time in Brazil.
- Where is the role based?
- HappyRobot is hiring for this position in Brazil.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Node.js, Python, React, TypeScript.
- What seniority level is this role?
- HappyRobot targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Technical Customer Support Specialist role at HappyRobot.
From the original posting
About the Role
As a Customer Support Engineer, youʼll be on the front lines of our customer
experience. Youʼll work directly with customers to quickly triage issues, debug
problems, and ensure theyʼre getting the most out of HappyRobotʼs AI platform.
This role is a hybrid between technical support and customer engineering: youʼll
diagnose issues, design and test quick solutions, and collaborate closely with both
engineering and product teams to make our platform even stronger.
Youʼll also apply prompt engineering skills to help customers fine-tune their AI
workers, ensuring accuracy, reliability, and speed across real-world logistics
workflows.
This role is ideal for someone with strong technical fundamentals who wants to
grow into a more senior customer engineering or product-facing position over
time.
Tech Profile
Comfortable Full-Stack: Python, React, TypeScript, Node.js.
Experience managing APIs and integrations with third-party systems.
Some exposure to infrastructure and cloud deployments.
Familiarity with LLM prompting and tuning of voices/transcribers; eager to
experiment and iterate.Strong debugging and problem-solving skills — quick at identifying the root
cause of issues.
Must Have
Excellent written and verbal communication skills in English — able to explain
technical concepts clearly to non-technical stakeholders.Strong ability to triage, prioritize, and resolve issues independently under
tight deadlines.Curiosity and adaptability: you can learn customer workflows quickly and
propose solutions.Self-starter mindset — comfortable working independently, with a bias toward
action.Passion for delivering outstanding customer experiences.
Why join us?
Join a world-class team of engineers and builders.
Comprehensive Benefits including healthcare, dental, vision coverage.
Our Operating Principles
Extreme Ownership
Craftsmanship
For more information, visit https://www.happyrobot.ai/privacy-policy
Standard company text repeated across HappyRobot's postings is omitted here.