Lead technical implementations and support for customers adopting Legora's AI-native platform in a fast-paced environment.
Posted by employer 3 days ago
First seen on Joblaze 1 day ago
Last verified on the company career page 1 day ago
Skills & Technologies
What you'll build
Must have
Nice to have
AI in the day-to-day
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Not disclosed in this posting: compensation, years of experience, work arrangement, visa sponsorship.
Joblaze summary
In the role of Technical Delivery Manager at Legora, the individual is responsible for overseeing the implementation and integration of the company's AI-native platform for clients, ensuring a smooth transition from kickoff to go-live. Key skills include hands-on experience with SSO, DMS integrations, and project management, along with the ability to communicate technical concepts to non-technical stakeholders. This position is suited for someone with a strong background in technical delivery and a proactive approach to managing multiple projects in a fast-paced environment. Legora emphasizes collaboration across teams to enhance customer satisfaction and improve future implementations.
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The Role
As a Technical Delivery Manager at Legora, you will play a central role in ensuring customers successfully deploy, integrate, and adopt our AI-native platform. You'll lead end-to-end technical implementations, act as the primary technical point of contact, and shape how seamlessly new customers go live and scale within Legora.
What You'll Be Doing
Lead integration projects from kickoff through go-live, owning technical documentation, test plans, and rollout execution to ensure on-time, high-quality delivery
Serve as the dedicated technical point of contact during implementation and early adoption, including proactive monitoring and regular stakeholder updates through go-live and the post-rollout period
Configure and support customer environments including SSO, DMS integrations (iManage, SharePoint, NetDocuments), and API-based connections
Provide dedicated post-rollout technical support for enterprise clients, troubleshooting advanced issues and driving high customer satisfaction
Coordinate across Sales, Engineering, and Customer Success to align on requirements and ensure a smooth rollout experience
Deliver technical training and guidance to customer teams on configuration, workflows, and best practices
Feed insights from delivery projects back to product and engineering to improve future implementations
Who You Are
Proven experience in technical delivery, implementation, or a similar customer-facing technical role
Strong hands-on experience with SSO, authentication protocols, and enterprise integrations (DMS platforms, APIs)
Excellent project management skills with a structured, proactive approach to managing multiple parallel projects
Able to translate technical concepts clearly for non-technical audiences
Strong communicator who builds trusted relationships across customer and internal teams
Comfortable working autonomously in a fast-paced, high-growth environment
Standard company text repeated across Legora's postings is omitted here.
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