Technical Program Manager, Knowledge Systems
Join Coinbase as a Technical Program Manager to lead impactful initiatives in Knowledge Systems for customer support and AI-assisted tools.
Skills & Technologies
AI in the day-to-day
Coinbase is piloting an AI tool for initial screening interviews and an AI interview intelligence platform for summarizing notes.
Requirements
- Experience
- 5+ years
Benefits
Joblaze summary
In the role of Technical Program Manager for Knowledge Systems at Coinbase, the individual will oversee the execution of technical programs that enhance customer self-service and internal support systems. This position requires expertise in modern information retrieval architectures and a strong grasp of content management systems, as well as the ability to translate operational strategies into technical specifications. Ideal candidates will have over five years of experience in technical program management within complex environments, demonstrating a capacity to lead cross-functional initiatives effectively. Coinbase's fast-paced, mission-driven culture emphasizes collaboration and innovati
Joblaze insights
- Listed today on Joblaze — tracked directly from Coinbase's career page.
- Coinbase has 104 other open roles including Operations Senior Associate, Senior Software Engineer, CDP - Money Movement , Prime Sales Trader.
- 1696 active AI/ML roles on Joblaze right now.
- 87 active LangChain roles on Joblaze right now.
- 15 active LlamaIndex roles on Joblaze right now.
- Salary band is below the typical range for Management roles (median ~$182,000).
Quick facts
- Is the Technical Program Manager, Knowledge Systems role remote?
- It's hybrid — Coinbase expects some on-site time in USA.
- What's the salary range?
- Coinbase lists $148,835–$175,100 for this role.
- How much experience is required?
- At least 5 years of relevant experience for this Technical Program Manager, Knowledge Systems role.
- Where is the role based?
- Coinbase is hiring for this position in USA.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: CMS, AI/ML, RAG, LlamaIndex, LangChain.
- What seniority level is this role?
- Coinbase targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Technical Program Manager, Knowledge Systems role at Coinbase.
From the original posting
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.
What you’ll do:
- Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
- Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
- Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
- Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
- Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
- Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.
Required skills and experience:
- 5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
- Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)
- alongside CMS platforms, structured content, and metadata models.
- Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
- Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
- Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
- Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
- Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality
JOB ID: P77124
Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
- AI Disclosure: Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. Coinbase will not use AI to make decisions impacting employment.
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