Join MongoDB as a Technical Services Engineer in Dublin, solving complex issues for customers and partners in a hybrid work environment.
Posted by employer 3 months ago
First seen on Joblaze 3 months ago
Last verified on the company career page 13 hours ago
Skills & Technologies
Requirements
- Experience
- 3+ years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
In the role of Technical Services Engineer at MongoDB, the individual will engage directly with major customers and partners to troubleshoot and resolve complex issues related to database architecture, performance, and security. Key skills include hands-on experience with systems engineering, a solid grasp of networking concepts, and basic coding abilities in languages like Java or Python. This position is ideal for someone with a strong technical background and a passion for customer service, particularly suited for mid to senior-level professionals. The team emphasizes collaboration and continuous learning, contributing to MongoDB's innovative culture.
Joblaze insights
Quick facts
- Is the Technical Services Engineer - Partners role remote?
- It's hybrid — MongoDB expects some on-site time in Dublin, Ireland.
- How much experience is required?
- At least 3 years of relevant experience for this Technical Services Engineer - Partners role.
- Where is the role based?
- MongoDB is hiring for this position in Dublin, Ireland.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AWS, Azure, C, C#, C++, GCP.
- What seniority level is this role?
- MongoDB targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Technical Services Engineer - Partners role at MongoDB.
From the original posting
The worldwide data management software market is massive, forecasted to grow from approximately $82 billion in 2023 to approximately $137 billion in 2027. At MongoDB, we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.
We are looking for a Technical Services Engineer to join our team in Dublin for a dedicated Tuesday through Saturday shift.
We are looking to speak to candidates who are based in Dublin for our hybrid working model.
About the Team
MongoDB Technical Services Engineers (TSEs) use their exceptional problem-solving and customer service skills, along with deep technical experience, to advise customers and solve complex MongoDB problems. TSEs are experts in the entire MongoDB ecosystem, including the database server, drivers, and services like Atlas and Cloud Manager. Our engineers combine MongoDB expertise with passion, initiative, and teamwork to achieve exceptional results.
Cool Things You’ll Do
- Work alongside our largest customers and partners to solve complex issues involving architecture, performance, recovery, and security
- Serve as an expert resource on standard methodologies for running MongoDB at scale
- Act as an advocate for customer and partner needs by collaborating with product management and development teams
- Contribute to internal projects, such as the software development of support tools for performance, benchmarking, and diagnostics
- Mentor and ramp up new team members while building knowledge of new product lines within the MongoDB ecosystem
- Work with top ISV partners to ensure excellence for joint customers
What You Need
- Solid hands-on experience with systems engineering, including Linux performance, memory management, I/O tuning, configuration, security, networking, and troubleshooting
- A strong understanding of networking concepts and protocols such as DNS, TCP/IP, and SSL/TLS
- Experience building and maintaining complex mission-critical production database systems (RDBMS or NoSQL)
- Basic coding or scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, or Go
- Experience analyzing and troubleshooting issues holistically, from the application tier through the database down to storage
- Excellent communication skills and the ability to think on your feet while remaining calm under pressure
- A genuine desire to help people and a passion for rapidly learning new technical skills
Bonus Points
- Experience using or managing MongoDB
- Experience using cloud services stacks such as AWS, Azure, or GCP
- Strong understanding of authentication systems such as LDAP, Kerberos, or Active Directory
- Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators
- Familiarity with distributed version control systems, particularly Git
- Understanding of the GenAI landscape and technology companies in this space
Success Measures
- In 3 months: You will have gained a deep understanding of MongoDB and its partner ecosystem and completed New Hire Training
- In 6 months: You will be comfortable working frontline with customers and partners and will complete the MongoDB Certified DBA Associate exam
- In 12 months: You will be a technical specialist within MongoDB, helping peer engineers with advanced diagnostics and handling technical escalations independently
With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
MongoDB is an equal opportunities employer.
Req ID: 2273490297
Standard company text repeated across MongoDB's postings is omitted here.
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