Technical Support Engineer

💼 Title: Technical Support Engineer

📍 Location: Bangalore, India (Remote)

⏱️ Work Pattern: 4pm-12am shift

🤝 Reporting To: Sr. Director, Global TAM and Support

🗺️ Territory Served: US region

💸 Salary Range: 36-40 Lakhs/yr

🌟 OPPORTUNITY HIGHLIGHTS

Are you passionate about solving real-world security challenges and building lasting customer relationships?

SafeBreach is seeking a Technical Support Engineer in India to serve as a trusted advisor to our US customers—driving value, adoption, and growth with our industry-leading exposure validation platform.

👋 WHO WE ARE

SafeBreach is the only Adversarial Exposure Validation solution built for large, complex environments—validating defenses before and after a breach. With proactive control testing (Validate), live post-breach propagation (Propagate), and an AI engine that accelerates analysis and remediation, we simulate attacker behavior to show not just where defenses could fail, but exactly how a threat actor could move and their potential impact. Powered by SafeBreach Labs and the industry's largest threat library, we help teams continuously validate and strengthen their cyber resilience.

🚀 THE IMPACT YOU WILL HAVE

• Act as the technical point of contact for SafeBreach Support
• Set-up/create customer environments in the support lab
• Replicate customer environments to troubleshoot and resolve problems, file defects, etc
• Manage high-profile escalations to resolution, working with internal and field personnel
• Deliver product training to support staff and others as required
• Resolve customer escalations and drive process/policy improvements through root cause analysis.
• Build strong relationships with partner teams: engineering, technical operations, product management, and quality assurance.

🧬 WHAT SETS YOU APART

• Professional Experience. 2–5 years in technical support (Tier 2/3) or a similar customer-facing technical role in cybersecurity or SaaS
• Security Fundamentals & Tools. Working knowledge of the MITRE ATT&CK framework and familiarity with detection engineering concepts. Hands-on experience with one or more of the following: SIEM, EDR, firewalls, threat intelligence platforms, or vulnerability management
• Infrastructure Knowledge. Comfortable troubleshooting across cloud environments (AWS, Azure, GCP) and on-premises systems (Windows, macOS, Linux)
• Troubleshooting Skills. Methodical approach to problem-solving, including log analysis and networking fundamentals (TCP/IP, DNS, proxies, certificates)
• Case-Queue Experience. Experience with case management and ticketing tools (e.g., Salesforce, Jira)
• Customer Focus. Experience supporting enterprise customers, with a commitment to clear, timely, and accurate case communication

💥 EVEN BETTER IF YOU HAVE

• Deep expertise in offensive security methodologies: BAS, pentesting, threat hunting, red teaming, CTEM, or AEV
• Proficiency in Python or other scripting languages to customize and extend SafeBreach capabilities
• Experience working in a startup or rapidly scaling company environment
• Industry certifications such as CISSP, OSCP, CEH, or similar security credentials

😎 WHAT'S IN IT FOR YOU

Our offering includes a competitive selection of health & wellness policies (health, dental, vision, and more), highly competitive salary, 100% remote work flexibility, flexible time off, and excellent growth opportunities.

We view interviewing as a two-way street. We want you to interview us just as much as we interview you! (Avg. timeline: 21 days)

Step 2: The Vision (45 min)

Connect with your future Manager to discuss the role, the challenges, and how you can make an impact.

Step 3: The Squad (35-60 min each)

Meet the people you’ll be in the trenches with—your peers and cross-functional partners. You will be evaluated on your technical skills, and you will be able to ask them anything!

Step 4: The Big Picture (45 min)

Discussion with our People team to ensure our values and long-term goals align with yours.