Technical Support Engineer

💼 Title: Technical Support Engineer

📍 Location: North America (Eastern Time Zone preferred, Central Time Zone considered)

🤝 Reporting To: Sr. Director, Global TAM and Support

💸 Base Salary Range: $110,000 - $135,000/yr

🌟 OPPORTUNITY HIGHLIGHTS

Do you enjoy digging into complex technical problems and seeing them through to resolution? SafeBreach is seeking a Technical Support Engineer to support our United States enterprise customers. You'll troubleshoot, replicate, and resolve issues across our industry-leading exposure validation platform. This role is a strong fit for an engineer with a few years of support experience who wants to deepen their cybersecurity expertise alongside a collaborative global team.

💰 WHAT WE OFFER

• Excellent growth opportunities: Make an impact and advance your career
• Fully remote work and flexible PTO
• Highly competitive salary and equity grants
• Health, dental and vision insurance
• Generous Parental leave
• Monthly phone and internet stipend
• Learning & Development stipend
• Competitive employee referral bonus program

🚀 THE IMPACT YOU WILL HAVE

• Serve as a technical point of contact for customer support cases, troubleshooting issues through to resolution
• Build and maintain customer environments in the support lab, replicate customer issues to isolate root cause and file well-documented defects
• Own escalations through resolution, partnering with senior engineers and field teams on complex, high-priority cases
• Contribute to root cause analysis and recommend process improvements
• Create and maintain knowledge base articles, and contribute to internal training and enablement
• Collaborate closely with engineering, technical operations, product management, and quality assurance

🧬 WHAT SETS YOU APART

Before you read through these: don't check every box? Apply anyway. These are strengths we often see in successful SafeBreachers, not a checklist.

• Professional Experience. 2–5 years in technical support (Tier 2/3) or a similar customer-facing technical role in cybersecurity or SaaS
• Security Fundamentals & Tools. Working knowledge of the MITRE ATT&CK framework and familiarity with detection engineering concepts. Hands-on experience with one or more of the following: SIEM, EDR, firewalls, threat intelligence platforms, or vulnerability management
• Infrastructure Knowledge. Comfortable troubleshooting across cloud environments (AWS, Azure, GCP) and on-premises systems (Windows, macOS, Linux)
• Troubleshooting Skills. Methodical approach to problem-solving, including log analysis and networking fundamentals (TCP/IP, DNS, proxies, certificates)
• Case-Queue Experience. Experience with case management and ticketing tools (e.g., Salesforce, Jira)
• Customer Focus. Experience supporting enterprise customers, with a commitment to clear, timely, and accurate case communication

💥 EVEN BETTER IF YOU HAVE

• Penetration Testing Experience: Hands-on background as a penetration tester, red teamer or security consultant, with a feel for how attackers move through an environment and how to turn findings into clear guidance for customers
• Scripting skills in Python, PowerShell, or Bash for troubleshooting and automation
• Experience in a startup or rapidly scaling company
• Certifications such as CompTIA Security+, CySA+, Network+, cloud associate-level certifications, or security vendor certifications

We view interviewing as a two-way street. We want you to interview us just as much as we interview you! (Avg. timeline: 21-28 days)

Step 1: The Intro

A casual meeting with the Talent team to break the ice.

Step 2: The Vision

Connect with your future manager to discuss the role, the challenges, and how you can make an impact

Step 3: The Squad

Meet your future team members. Take a deep dive into the team dynamics, the culture and the real-world challenges you will face in this role.

Step 4: The Big Picture

Discussions to ensure our values and long-term goals align with yours.