Join Yugabyte as a Technical Support Engineer to provide exceptional customer support for YugabyteDB in a fully remote role.
Posted by employer 4 months ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
Requirements
- Experience
- 3–5 years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
In the role of Technical Support Engineer at Yugabyte, the individual will engage with customers to troubleshoot and resolve issues related to YugabyteDB and its integrations. Key skills include a solid understanding of distributed databases, cloud platforms, and programming, alongside strong problem-solving abilities. This position is ideal for candidates with 3-5 years of technical experience who thrive in a customer-focused environment and can work independently in a remote setting. Yugabyte's collaborative culture emphasizes continuous learning and innovation in database technology.
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from Yugabyte's career page.
- Yugabyte has 13 other open roles including Partner Account Executive, Product Sales Specialist, Senior Principal Solutions Engineer.
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Quick facts
- Is the Technical Support Engineer APJ role remote?
- Yes — Yugabyte lists this as a fully remote position.
- How much experience is required?
- 3–5 years of relevant experience for this Technical Support Engineer APJ role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AWS, Azure, GCP, Java, Linux, PostgreSQL.
- What seniority level is this role?
- Yugabyte targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Technical Support Engineer APJ role at Yugabyte.
From the original posting
Yugabyte is the company behind YugabyteDB, the AI-ready, multi-modal, distributed PostgreSQL database for cloud-native apps. Trusted by industry leaders including Shopify, Paramount+, GM, Kroger, Fiserv, and NPCI, YugabyteDB has been deployed in over 100 countries and powers more than 5 million clusters worldwide.
Together, our hard-working team of experts and our industry-leading technology are uniquely positioned to meet the demands of modern workloads: geo-distributed, ultra-resilient, and built to scale without limits.
Our Yugabeings (distributed, like our database) span 12+ countries and multiple time zones, sharing expertise from diverse backgrounds and industries.
Job Title: Technical Support Engineer
Location: Remote (APJ timezone)
About Yugabyte
Yugabyte is the company behind YugabyteDB, the open-source, high-performance, distributed SQL database for powering global, internet-scale applications. We are passionate about delivering exceptional customer experiences while advancing the boundaries of database technology.
Role Overview
We are seeking a Technical Support Engineer to join our growing Customer Support organization. While prior support experience is valuable, it is not a strict requirement — we’re looking for individuals with strong technical aptitude, problem-solving skills, and the right mindset to learn and thrive in a customer-focused support culture.
The ideal candidate will work collaboratively with customers to troubleshoot issues, guide them through technical challenges, and ensure they get the most out of YugabyteDB.
Key Responsibilities
- Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB.
- Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations.
- Collaborate closely with Engineering, Product, and Documentation teams to ensure customer needs are addressed effectively.
- Maintain detailed case documentation and follow established support processes.
- Contribute to knowledge base articles and support tools to enhance self-service capabilities for customers.
- Continuously learn new technologies and expand your understanding of Yugabyte’s ecosystem.
- Participate in a global on-call rotation, providing after-hours and Week-off support when assigned.
What We’re Looking For
- Experience: 3-5 years of industry experience in a technical role.
- Strong technical foundation in at least two of the following: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc.).
- Excellent problem-solving and analytical skills, with the ability to learn new systems quickly.
- Strong communication skills — both written and verbal — to interact effectively with technical and non-technical audiences.
- Proactive, customer-first mindset, with patience and persistence when resolving issues.
- Ability to work independently in a fully remote environment while collaborating across global teams.
- Logistics & Schedule
- Work Hours: This position is aligned with early morning IST hours.
- Weekend Schedule: This role requires weekend coverage. You will have two fixed, consecutive weekdays off (e.g., Tuesday-Wednesday).
Nice to Have (but not required)
- Experience in a technical support, customer success, or DevOps/SRE role.
- Familiarity with open-source software and community-driven projects.
- Knowledge of PostgreSQL or other relational databases.
Why Join Us?
- Work on cutting-edge database technology used by top enterprises worldwide.
- Collaborative, growth-oriented team culture that values learning and innovation.
- Flexible remote work environment with strong work-life balance.
- Competitive compensation and benefits.
Equal Employment Opportunity Statement:
As an equal opportunity employer, Yugabyte is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws.
To review Yugabyte's Privacy Policy please visit Yugabyte Privacy Notice.
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