Join Figma as a Technical Support Engineer to enhance customer experience and resolve complex product issues in a dynamic environment.
Posted by employer 1 day ago
First seen on Joblaze 1 hour ago
Last verified on the company career page 1 hour ago
Skills & Technologies
What you'll build
- Diagnose complex technical issues
- Own end-to-end resolution of high-impact bugs
- Engage with customers on social media and community platforms
- Recommend improvements to debugging workflows
- Collaborate to create internal documentation
Must have
- 2+ years of experience in Technical Support, Support Engineering, or QA within a SaaS environment
- Strong troubleshooting and debugging skills across Mac, Windows, iOS, and Android
- Working knowledge of modern web technologies
Nice to have
- Experience working with design tools like Figma, Adobe Suite, Sketch, Framer
Practical constraints
- Coverage outside standard business hours is part of this role
- Shift hours will be one of the following: Wednesday to Sunday, Thursday to Monday, or Friday to Tuesday, 12.30pm - 9.30pm IST
Requirements
- Experience
- 2+ years
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
In the role of Technical Support Engineer at Figma, the individual will engage daily with customers to diagnose and resolve complex technical issues while collaborating closely with Engineering and Product teams. Key skills include strong troubleshooting abilities across various platforms and familiarity with modern web technologies like JavaScript and REST APIs. This position is well-suited for someone with at least two years of experience in a technical support or QA role, particularly within a SaaS environment. As a founding member of the Bengaluru team, the engineer will also contribute to establishing quality standards and improving customer experience.
Joblaze insights
- Listed today — first seen on Joblaze October 24, 2026. Last confirmed on Figma's careers page October 24, 2026.
- JavaScript appears in 8.3% of 108 comparable mid other roles in India; React appears in 0.9% of 108 comparable mid other roles in India.
Quick facts
- Is the Technical Support Engineer (Bengaluru, India) role remote?
- No — this is an on-site role in Bengaluru, India.
- How much experience is required?
- At least 2 years of relevant experience for this Technical Support Engineer (Bengaluru, India) role.
- Where is the role based?
- Figma is hiring for this position in Bengaluru, India.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: CSS, HTML, JavaScript, React, TypeScript.
- What seniority level is this role?
- Figma targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Technical Support Engineer (Bengaluru, India) role at Figma.
From the original posting
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
As a Technical Support Engineer on the Customer Support team, you’ll play a critical role in shaping how Figma identifies, diagnoses, and resolves complex product issues at scale. As a founding member of our Bangalore team, you’ll help establish quality standards, influence workflows, and build strong partnerships with Engineering and Product.
We are looking for a Technical Support Engineer who will drive quality improvements across the support and product lifecycle. This role goes beyond resolving issues—you’ll identify patterns, lead root cause analysis, and partner with Engineering and Product to improve reliability and customer experience at scale. The ideal candidate brings strong technical depth, systems thinking, and the ability to operate effectively in a fast-paced, ambiguous environment.
Coverage outside standard business hours is part of this role. Your shift hours will be one of the following:
- Wednesday to Sunday, 12.30pm - 9.30pm IST
- Thursday to Monday, 12.30pm - 9.30pm IST
- Friday to Tuesday, 12.30pm - 9.30pm IST
This role will be held from our Bengaluru office.
What you’ll do at Figma:
- Develop deep expertise in Figma’s products, architecture, and customer workflows to diagnose complex technical issues
- Interact with Figma customers daily via support channels such as chat, email, or video calls, taking ownership over complex problems
- Own end-to-end resolution of high-impact bugs, partnering closely with Engineering and Product to drive timely and effective fixes, and maintain clear, proactive communication to improve customer satisfaction
- Contribute to social support efforts by engaging with customers and users on social media and community platforms
- Adapt to supporting customers across multiple products, including assisting with billing and account management issues as needed. Maintain schedule flexibility, including occasional weekend or holiday coverage, to support customers globally
- Recommend and implement improvements to debugging workflows, tooling, and support operations
- Collaborate cross-functionally to create internal documentation, training materials, and scalable knowledge systems
- Act as the voice of the customer by identifying trends and communicating insights to our Product and Engineering teams to advocate for bug fixes, tooling and process improvements, and feature enhancements
- 2+ years of experience in Technical Support, Support Engineering, or QA within a SaaS environment
- Strong troubleshooting and debugging skills across Mac, Windows, iOS, and Android, including REST APIs, OAuth authentication flows, and third-party integrations
- Working knowledge of modern web technologies, including JavaScript/TypeScript, HTML, CSS, and React
- Ability to collaborate with Engineering and Product teams to resolve complex technical issues, with strong analytical, problem-solving, and communication skills
- Comfortable navigating fast-paced, ambiguous environments, with a focus on end-to-end issue resolution and continuous process improvement
While not required, it’s an added plus if you also have:
- Experience working with design tools like Figma, Adobe Suite, Sketch, Framer
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Standard company text repeated across Figma's postings is omitted here.