Join Databento as a Technical Support Engineer to assist customers with API issues and enhance developer documentation.
Posted by employer 7 months ago
First seen on Joblaze 1 month ago
Last verified on the company career page 11 hours ago
Skills & Technologies
Requirements
- Experience
- 2+ years
Not disclosed in this posting: compensation, work arrangement, visa sponsorship.
Joblaze summary
In this role, the Technical Support Engineer serves as the initial contact for customer inquiries, addressing common issues related to API usage and onboarding while escalating more complex problems as needed. Proficiency in Python and familiarity with financial trading are essential, along with experience in technical support or engineering. This position is well-suited for individuals with a background in early-stage startups and strong technical communication skills, particularly those who can contribute to developer community engagement.
Joblaze insights
Quick facts
- How much experience is required?
- At least 2 years of relevant experience for this Technical Support Engineer (L1/Frontline Support) role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: GDB, Grafana, Loki, Prometheus, Python, SQL.
- What seniority level is this role?
- Databento targets junior candidates for this position.
- Is this full-time or contract?
- Full-time for this Technical Support Engineer (L1/Frontline Support) role at Databento.
From the original posting
The financial industry is growing at a record pace, but our data providers are still stuck in the past — with cumbersome onboarding processes, complicated APIs, slow infrastructure, and expensive licensing costs.
This role sits squarely at L1: you’ll be the first point of contact for customer issues, responsible for understanding the problem, resolving common and well-documented cases, and escalating more complex issues to senior support or engineering with clear reproduction steps and context.
Responsibilities
- Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing.
- Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs.
- Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.
- Write technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most out of our APIs.
- Help manage and grow our online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback.
What we typically look for
- Prior experience with Databento's API is strongly preferred, as well as familiarity with financial trading and/or market data.
- At least 2 years of experience in technical support, QA, or engineering.
- Working proficiency in Python.
- Experience with troubleshooting tools (Wireshark, tcpdump, ss, nc, telnet, strace, gdb, perf, eBPF, lsof, curl, xxd, jq, SQL) is a plus.
- Experience with observability tools (Grafana, Prometheus, Loki, Sentry) is a plus.
- Strong technical communication skills. DevRel experience (e.g. managing Discord communities, creating technical blog posts, podcasts, videos, etc.) is a plus.
- Experience at an early-stage startup is a plus.
The base salary range for this role is $65,000–$150,000, benchmarked to Tier 1 locations in each country. Total compensation may also include bonuses, commissions, and equity, depending on the role.
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Our recruiting data suggests that underrepresented applicants often downplay their skills. Even if your experience doesn’t exactly match the qualifications listed, we still want to hear from you. Please apply!
Standard company text repeated across Databento's postings is omitted here.