Join Adaptive as a Technical Support Specialist to assist customers and manage advanced technical investigations in a fully remote role.
Posted by employer 1 day ago
First seen on Joblaze 11 hours ago
Last verified on the company career page 11 hours ago
Skills & Technologies
What you'll build
- Handle customer support inquiries
- Review logs and metadata
- Replicate customer-reported issues
- Troubleshoot integrations
- Create escalation tickets for engineering
Must have
- 2+ years technical support experience
- Experience with QuickBooks Online
- Strong debugging skills
- Excellent written communication
- Experience handling long-running technical cases
Nice to have
- General understanding of construction industry financial processes
- Familiarity with customer communication platforms like Intercom
Practical constraints
- Must be based in the United States
- Authorized to work in the U.S.
Requirements
- Experience
- 2+ years
- Visa
- No sponsorship (stated in posting)
Not disclosed in this posting: compensation.
Benefits
Joblaze summary
In the role of Technical Support Specialist at Adaptive, the individual will provide advanced customer support while conducting in-depth technical investigations to resolve complex issues. Key skills include experience with QuickBooks Online, strong debugging capabilities, and the ability to analyze logs and data. This position is well-suited for someone with at least two years in technical support or SaaS troubleshooting, particularly those familiar with the construction industry's financial processes. The role serves as a vital link between the Support and Engineering teams, offering a pathway to advance into a Technical Support Engineer position.
Joblaze insights
- Listed today — first seen on Joblaze November 12, 2026. Last confirmed on Adaptive's careers page November 12, 2026.
Quick facts
- Is the Technical Support Specialist role remote?
- Yes — Adaptive lists this as a fully remote position.
- How much experience is required?
- At least 2 years of relevant experience for this Technical Support Specialist role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: QuickBooks Online.
- What seniority level is this role?
- Adaptive targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Technical Support Specialist role at Adaptive.
From the original posting
Role Summary
As a Technical Support Specialist at Adaptive, you’ll assist customers while also taking ownership of advanced technical investigations. In addition to real-time support, you’ll analyze logs, reproduce issues, diagnose integration failures, and determine whether problems stem from user workflows, data discrepancies, or product defects.
This role acts as a critical bridge between Support and Engineering and provides a defined path toward becoming a Technical Support Engineer.
Responsibilities
Handle customer support inquiries, including advanced technical issues requiring deeper analysis
Review logs, metadata, and internal dashboards to diagnose complex problems
Replicate customer-reported issues in sandbox environments
Troubleshoot integrations, with a strong emphasis on QuickBooks Online (QBO) sync behavior
Assess whether issues represent bugs, user errors, or workflow misunderstandings
Create clear, detailed escalation tickets for engineering with reproduction steps, logs, impact, and hypotheses
Manage multi-step investigations, ensuring timely follow-up with customers
Collaborate with engineering during escalations to provide context and add technical findings
Surface patterns and recurring issues in Product and Engineering
Produce detailed Help Center content focused on technical troubleshooting and integrations
Qualifications
2+ years technical support, tier-2 support, or SaaS troubleshooting experience
Required: Experience with QuickBooks Online
Strong debugging skills and comfort working with logs, data, and test environments
Excellent written communication for investigations and engineering escalations
Experience handling long-running technical cases
General understanding of construction industry financial processes (or aptitude for quick learning)
Familiarity with customer communication platforms like Intercom
Demonstrated ability to learn complex systems and processes quickly
What We Offer
Opportunity to take on high-impact technical work
Competitive cash compensation
Top-tier benefits and 401(k) match
Flexible, remote-friendly work environment
This role requires you to be based in the United States and authorized to work in the U.S.
Standard company text repeated across Adaptive's postings is omitted here.