Is the Virtual Care Advocacy, Tier 1 (January Cohort) role remote?

Yes — Included Health lists this as a fully remote position.

What seniority level is this role?

Included Health targets junior candidates for this position.

Is this full-time or contract?

Full-time for this Virtual Care Advocacy, Tier 1 (January Cohort) role at Included Health.

Virtual Care Advocacy, Tier 1 (January Cohort) at Included Health

Joblaze summary

In the role of Virtual Care Advocate at Included Health, the individual serves as the initial contact for members seeking assistance with virtual healthcare services, addressing inquiries and guiding them through the app. Key skills include effective communication and problem-solving, with a focus on troubleshooting and scheduling support, as well as managing eligibility and coverage questions. This position is suited for those with a background in customer service or healthcare support, particularly at an entry-level or early-career stage. The role emphasizes a member-first approach, ensuring a smooth experience while collaborating with various support teams as needed.

Joblaze insights

Listed 5 days ago — first seen on Joblaze October 3, 2026. Last confirmed on Included Health's careers page October 7, 2026.

Quick facts

Is the Virtual Care Advocacy, Tier 1 (January Cohort) role remote?: Yes — Included Health lists this as a fully remote position.
What seniority level is this role?: Included Health targets junior candidates for this position.
Is this full-time or contract?: Full-time for this Virtual Care Advocacy, Tier 1 (January Cohort) role at Included Health.

From the original posting

As a Virtual Care Advocate, you are the front door to virtual care at Included Health functioning much like the front desk of a medical office. You will be the first point of contact for members across phone and messaging channels, helping them navigate our app, answer healthcare questions, and connect them to the right services based on their Health Plan or Client package types. This team supports multiple areas of the member experience, and is expected to show up fully within the Tier 1 scope to deliver a seamless, member-first experience at every interaction. You will be responsible for resolving member needs at first touch whenever possible, gathering accurate information, and documenting clearly. When a situation requires escalation to another support team, you will identify the appropriate handoff flow whether to Technical Support or downstream teams such as Virtual Care Support, Quality, Imaging or Referrals teams. Core responsibilities include account in troubleshooting and scheduling support, eligibility and coverage troubleshooting, provider documentation, prescription, lab, imaging and referral status inquiries. This role is an individual contributor and will report into the Supervisor, Virtual Care Advocacy Operations. The start date for this role is 1/11.

Virtual Care Advocacy, Tier 1 (January Cohort)

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