Is the VP, Customer Success role remote?

It's hybrid — Zus Health expects some on-site time in United States.

Where is the role based?

Zus Health is hiring for this position in United States.

What seniority level is this role?

Zus Health targets vp candidates for this position.

Is this full-time or contract?

Full-time for this VP, Customer Success role at Zus Health.

VP, Customer Success at Zus Health

Joblaze summary

The VP of Customer Success at Zus Health is tasked with establishing and enhancing the Customer Success function, focusing on enterprise clients in Value-based Care. This role requires expertise in healthtech and a strategic approach to drive customer satisfaction and retention through effective processes and metrics. Ideal candidates will have a strong background in customer engagement and team leadership, suited for a growing startup environment. Zus operates with a remote-first model, encouraging collaboration across various teams.

Joblaze insights

Listed 9 days ago on Joblaze — tracked directly from Zus Health's career page.
Zus Health has 5 other open roles including Future Zusers, VP, Sales, Staff Integrations Engineer.

Quick facts

Is the VP, Customer Success role remote?: It's hybrid — Zus Health expects some on-site time in United States.
Where is the role based?: Zus Health is hiring for this position in United States.
What seniority level is this role?: Zus Health targets vp candidates for this position.
Is this full-time or contract?: Full-time for this VP, Customer Success role at Zus Health.

From the original posting

Who we are Zus is a shared health data platform designed to accelerate healthcare data interoperability by providing easy-to-use patient data via API, embedded components, and direct EHR integrations. Founded in 2021 by Jonathan Bush, co-founder and former CEO of athenahealth, Zus partners with HIEs and other data networks to aggregate patient clinical history and then translates that history into user-friendly information at the point of care. Zus's mission is to catalyze healthcare's greatest inventors by maximizing the value of patient insights - so that they can build up, not around. We are looking for a hands-on and knowledgeable healthtech leader that is eager to jump into and build a Customer Success function at a growing healthcare data platform startup. As VP of Customer Success at Zus, you will be responsible for leading and optimizing the Customer Success function, with a primary focus on enterprise Value-based Care customers. The successful candidate will drive customer satisfaction, retention, and growth by implementing effective strategies, processes, and metrics. This person will partner with all parts of the organization to ensure our customers are highly engaged and growing their usage of the Zus Aggregated Profile. This role will report to the COO (Chief Operating Officer) and will build and lead a team as Zus grows. We're a remote first company and this person should be comfortable in a hybrid setup where they are either coming into our Boston office or traveling in on a regular basis.

VP, Customer Success

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