About the Role

We’re looking for a proactive, organised, and people-focused Workplace Manager to lead the day-to-day operations of our London HQ and help create an exceptional employee experience.

This is a hands-on role that combines workplace operations, employee experience, office management, and continuous improvement. You’ll ensure the office runs smoothly, efficiently, and compliantly while helping to shape a workplace culture where people feel supported, connected, and able to do their best work.

Working closely with the Workplace Operations Coordinator and cross-functional teams including People, IT, Finance, and Executive Assistants, you’ll oversee workplace systems, vendor management, office projects, events, health & safety, and operational processes. You’ll also play a key role in improving how we work by introducing smarter systems, automation, and AI-driven efficiencies across workplace operations.

This role is ideal for someone who enjoys balancing operational excellence with hospitality and employee experience in a fast-paced, scaling environment.

Key Responsibilities

Workplace Operations & Office Management

• Lead the day-to-day running of the London office, ensuring the workplace operates efficiently, professionally, and proactively at all times

• Partner with the Workplace Operations Coordinator to oversee front-of-house operations, meeting rooms, catering, hospitality, office standards, and employee support

• Manage and resolve operational issues quickly and effectively, ensuring strong ownership of ticketing workflows, response times, contractor responses.

• Develop and continuously improve workplace systems, processes, documentation, and operational playbooks

• Manage relationships with vendors, contractors and service providers, alongside oversight of budgets, invoices, and operational spend

• Support with planning and execution of company events, including meetings, off-sites, socials, volunteering initiatives, and cultural programmes, ensuring a high-quality employee and stakeholder experience

• Provide reception cover during absences, acting as a professional and welcoming first point of contact

• Support upcoming office move activities including planning, communications, coordination, design, and execution

• Manage key workplace platforms including desk booking, ticketing, access control, learning systems, digital signage.

• Identify opportunities to improve efficiency and employee experience through smarter systems, AI tools, and workflow automation

• Use data, reporting, and employee feedback to drive continuous improvement across workplace operations

Health, Safety & Compliance

• Own day-to-day workplace health & safety processes and compliance requirements for the London office

• Conduct workplace audits, DSE assessments, risk assessments, and maintain accurate compliance documentation

• Coordinate with building management and external providers to ensure health & safety standards are maintained

• Act as a key point of contact during workplace incidents, escalations, or operational disruptions

• Serve as a Fire Warden and First Aider (training can be provided if needed)

About You

• Proven experience in workplace management, office operations, hospitality, or facilities coordination within a fast-paced environment

• Strong operational and organisational mindset, with the ability to prioritise effectively, manage multiple workstreams, and deliver high standards consistently

• Confident leading initiatives, managing vendors and workplace services, and taking ownership of operational outcomes

• Excellent communication and stakeholder management skills, with a proactive, calm, and solutions-focused approach

• Comfortable operating both strategically and hands-on, with strong attention to detail and follow-through

• Passionate about creating and owning a welcoming, well-run workplace environment where people feel supported, engaged, and able to do their best work

• Experience supporting office moves, workplace projects, or scaling office environments is advantageous

• Comfortable working with workplace technology, operational systems, and digital tools, with a curiosity for AI and process automation

• Health & Safety knowledge, DSE experience, or relevant workplace certifications are a plus

Why This Role?

• Opportunity to play a key role shaping the employee experience within a fast-growing, values-led ed-tech business

• High-impact role with real ownership and autonomy across workplace operations

• Exposure to workplace strategy, office projects, events, and operational leadership

• Collaborative, ambitious, and supportive team culture

• Opportunity to help evolve and scale a best-in-class workplace experience

Benefits

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year

Our Commitment to Diversity, Equity and Inclusion