Escalation Management Jobs

Manage the AMER Technical Support Engineering team, ensuring quality escalation processes and exceptional customer experiences.

Lead and mentor the Technical Escalation Engineering team at Datadog, driving customer success and operational improvements.

Lead incident response for high-severity incidents at Block, ensuring operational resilience and effective coordination across teams.

Lead cross-functional efforts to ensure successful delivery and growth of Elastic's SIEMaaS program.

Lead threat assessment and management for Coinbase, ensuring the safety of employees and operations in a dynamic environment.

Lead threat assessment and management for Coinbase, ensuring the safety of employees and operations through intelligence-led strategies.

Lead the end-to-end delivery of AI-optimized data center capacity in a high-growth environment at Cerebras Systems.

Lead threat assessment and management for Coinbase's Security organization, ensuring safety through intelligence-led case management.

Join CircleCI as a Staff Support Engineer to drive platform improvements and mentor engineers in a hybrid work environment.

Lead incident response efforts at a fast-growing AI company, shaping processes and communication during security and reliability incidents.

Own the vision and strategy for Issue Management and Exception Management as a Senior Product Manager at Vanta.

Lead the support operations systems at Cursor, focusing on technical and operational improvements in a hands-on role.

Drive innovation as a Senior Product Manager at a fast-growing cybersecurity company focused on AI-native solutions.