"escalation management" Jobs

Join MongoDB as an Escalation Manager to drive resolution of critical technical issues in a fast-paced environment.

Own customer-facing responses to restore trust in the platform after significant product concerns in a senior management role.

Lead the EMEA Incident & Escalation Management teams at MongoDB, ensuring smooth operations and resolving technical hurdles for clients.

Lead and mentor the Technical Escalation Engineering team at Datadog, driving customer success and operational improvements.

Own and evolve incident management within the Detection & Response team at Anthropic, ensuring effective response to security incidents.

Lead the Security Operations function at Fireworks AI, building detection and response capabilities as the company scales its AI infrastructure.

Architect endpoint security across macOS, Windows, and mobile devices while automating device lifecycle management.

Lead Northwood's security operations function, building SOC capabilities and incident response programs in a mission-critical environment.

Lead the CBRN-E & Advanced Weapons team to investigate and disrupt misuse of AI systems for weapons development.

Join Anthropic as a GSOC Response & Policy Program Specialist to develop and implement global incident response protocols.

Lead threat assessment and management for Coinbase, ensuring the safety of employees and operations in a hybrid work environment.

Lead a team of technical services engineers to enhance partner support and operational excellence at MongoDB.

Own the implementation process for enterprise customers at a remote-first company focused on software craftsmanship.

Lead and develop a team of Channel Partner Managers focused on Private Equity partnerships to enhance operational effectiveness.

Lead threat assessment and management for Coinbase, ensuring the safety of employees and operations through intelligence-led strategies.

Lead threat assessment and management for Coinbase's Security organization, ensuring safety through intelligence-led case management.

Join Anthropic as a Program Manager to support the Global Safety, Intelligence & Security function in a high-growth AI environment.