Account Manager - Boston
Join PagerDuty as an Account Manager to drive customer success and revenue growth in a hybrid work environment.
Posted by employer 1 day ago
First seen on Joblaze 1 day ago
Last verified on the company career page 1 day ago
Skills & Technologies
What you'll build
- Own a portfolio of existing customers
- Develop and execute account plans
- Present and negotiate renewal proposals
- Monitor customer health using analytics
- Collaborate cross-functionally with teams
Must have
- 7+ years of combined customer-facing experience
- 4+ years of proven success managing renewals in SaaS
- Experience using Salesforce and analytics tools
- Bachelor’s degree or equivalent experience
Nice to have
- Demonstrated ability to leverage data analytics
- Prior enterprise sales expertise
- Experience working with enterprise software customers
- Strong understanding of AI-powered tools
- Proven history of achieving revenue and retention goals
AI in the day-to-day
The PagerDuty Platform orchestrates AI agents and automated workflows.
Requirements
- Experience
- 7+ years
- Education
- Bachelor's degree
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
In the role of Account Manager at PagerDuty, the individual will manage a portfolio of existing SaaS customers, focusing on relationship building and driving product adoption. Key skills include experience with SaaS products, strong commercial acumen, and proficiency in analytics tools like Salesforce and Gainsight. This position is well-suited for someone with over seven years of customer-facing experience, particularly in account management or customer success. The team emphasizes collaboration across functions to enhance customer outcomes and drive revenue growth.
Joblaze insights
- Listed yesterday — first seen on Joblaze September 17, 2026. Last confirmed on PagerDuty's careers page September 17, 2026.
- Salary band is below the typical range for Sales/Marketing roles (median ~$140,000).
- Starts above 14% of 101 comparable senior sales/marketing roles in United States that list Salesforce we track (median $137,500 across 44 companies). See Salesforce salary trends
- Salesforce appears in 8.3% of 1534 comparable senior sales/marketing roles in United States; Gainsight appears in 0.3% of 1534 comparable senior sales/marketing roles in United States.
Quick facts
- Is the Account Manager - Boston role remote?
- It's hybrid — PagerDuty expects some on-site time in Boston, MA, United States.
- What's the salary range?
- PagerDuty lists $105,000–$126,500 for this role.
- How much experience is required?
- At least 7 years of relevant experience for this Account Manager - Boston role.
- Where is the role based?
- PagerDuty is hiring for this position in Boston, MA, United States.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Gainsight, Looker, Salesforce, Tableau.
- What seniority level is this role?
- PagerDuty targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Account Manager - Boston role at PagerDuty.
From the original posting
PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.
PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth.
The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.
KEY RESPONSIBILITIES
- Own a portfolio of existing customers to ensure adoption, value realization, and retention.
- Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
- Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
- Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
- Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
- Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.
BASIC QUALIFICATIONS
- 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
- 4+ years of proven success managing renewals and growth within a SaaS environment.
- Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
- Bachelor’s degree or equivalent experience.
PREFERRED QUALIFICATIONS
- Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.
- Prior enterprise sales expertise leveraging MEDDPICC & Value Selling.
- Experience working with enterprise software customers or in a DevOps environment.
- Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.
- Proven history of achieving revenue and retention goals through consultative account management.
- Self-starter with strong collaboration, negotiation, and problem-solving skills.
The base salary range for this position is $105,000.00 - $126,500.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
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