Account Manager (US)
Posted by employer 8 months ago
First seen on Joblaze 6 months ago
Last verified on the company career page 1 day ago
Skills & Technologies
Requirements
- Experience
- 7+ years
- Education
- Bachelor's degree
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
In the role of Account Manager at PagerDuty, the individual will manage a portfolio of existing SaaS customers, focusing on enhancing product adoption and driving renewals. Key skills include a strong understanding of SaaS products, data analytics, and experience with tools like Salesforce and Gainsight. This position is ideal for someone with over seven years of customer-facing experience, particularly in account management or customer success, who thrives in a collaborative environment. PagerDuty's emphasis on AI-driven insights and a diverse team culture further enriches the role.
Joblaze insights
- Listed about 6 months ago — first seen on Joblaze April 16, 2026. Last confirmed on PagerDuty's careers page November 1, 2026.
- Salesforce appears in 7.7% of 1847 comparable senior sales/marketing roles in United States; Gainsight appears in 0.1% of 1847 comparable senior sales/marketing roles in United States.
Quick facts
- Is the Account Manager (US) role remote?
- It's hybrid — PagerDuty expects some on-site time in Remote (USA).
- How much experience is required?
- At least 7 years of relevant experience for this Account Manager (US) role.
- Where is the role based?
- PagerDuty is hiring for this position in Remote (USA).
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Gainsight, Looker, Salesforce, Tableau.
- What seniority level is this role?
- PagerDuty targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Account Manager (US) role at PagerDuty.
From the original posting
PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.
PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth.
The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.
KEY RESPONSIBILITIES
- Own a portfolio of existing customers to ensure adoption, value realization, and retention.
- Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
- Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
- Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
- Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
- Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.
BASIC QUALIFICATIONS
- 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
- 4+ years of proven success managing renewals and growth within a SaaS environment.
- Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
- Bachelor’s degree or equivalent experience.
PREFERRED QUALIFICATIONS
- Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.
- Prior enterprise sales expertise leveraging MEDDPICC & Value Selling.
- Experience working with enterprise software customers or in a DevOps environment.
- Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.
- Proven history of achieving revenue and retention goals through consultative account management.
- Self-starter with strong collaboration, negotiation, and problem-solving skills.
Hesitant to apply?
PagerDuty uses the E-Verify employment verification program.
Standard company text repeated across PagerDuty's postings is omitted here.