Account Manager
Join Flexport as an Account Manager to cultivate client relationships and drive growth in global trade.
Skills & Technologies
Requirements
- Experience
- 2–4 years
Joblaze summary
The Account Manager at Flexport is responsible for nurturing client relationships and ensuring their supply chain needs are met through tailored solutions. This role requires expertise in logistics and a client-centric approach, leveraging skills in sales and account management to drive product adoption and identify growth opportunities. Ideal candidates will have 2-4 years of relevant experience and a strong attention to detail, making them well-suited for a dynamic environment focused on enhancing client outcomes.
Joblaze insights
- Listed 11 days ago on Joblaze — tracked directly from Flexport's career page.
- Flexport has 80 other open roles including Air Freight Manager, HR Generalist, Inbound Sales Development Representative.
- 336 active Sales roles on Joblaze right now.
- 31 active Account Management roles on Joblaze right now.
- Typical Sales salary we track runs $93,878–$221,000 (median $132,888, across 145 roles).
Quick facts
- How much experience is required?
- 2–4 years of relevant experience for this Account Manager role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Sales, Account Management, Client Relations.
- What seniority level is this role?
- Flexport targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Account Manager role at Flexport.
From the original posting
About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
The Account Manager will help their clients grow and realize the Flexport value by deeply understanding the client’s supply chain and partnering to find solutions for their clients. Our clients depend on us to manage their experience with high degrees of professionalism and attention to detail. Here are some of the responsibilities for this role:
You will:
Your responsibilities as an Account Manager include, but are not limited to, the following:
- Cultivate and grow relationships with key business stakeholders that empower the client and deepen the relationship with Flexport.
- Meet regularly with clients to monitor the account health and find ways to improve on their current experience.
- Use your knowledge of the client to identify, develop, and close upsell, cross sell and renewal opportunities.
- Keep a close pulse on client financial health, reporting on the client’s financials and ensuring clients maintain consistent payment schedules.
- Lead and actively participate in client onboarding and creating standard operating procedures.
- Scope and guide the implementation stages and timelines for new opportunities and clients.
- Monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations and solve clients issues effectively and efficiently.
- Use your deep/expert knowledge of the client’s business to lead the preparation and presentation of quarterly strategy reviews with minimal guidance.
- Drive product adoption with client stakeholders to ensure that clients realize the full value with Flexport.
- Regularly review and document the client’s success criteria. As the client’s needs evolve, you will refine the client’s success criteria.
- Continue to expand your knowledge of supply chain processes though internal and external training offerings to best enable you to act as a trusted advisor.
- You will use and maintain data to monitor the health of your respective book of business such as in SalesForce so that you can identify ways to improve the client’s Flexport experience
Prerequisites:
- Professional fluency in English and Dutch is required
- 2-4 years of experience in a sales/account management or a client facing role.
- A background in logistics, freight forwarding, or supply chain is preferred.
- Client-centric: obsessed with client outcomes, doing what it takes to deliver the client’s expectations, understanding your client’s current and future business goals and challenges and translating those into relevant solutions and strategic account planning.
- Hands-on, process-oriented, structured thinking with strong problem-solving skills.
- Deeply curious: always working to understand the client’s needs and learn how Flexport can best meet them.
- Next-level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship.
- Strong business acumen.
- Proven track record of (cross)selling a product.
- Strong focus on growing your customers through a consultative approach.
Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
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