Join Flexport as an Accounts Receivable Collections Analyst to support daily operations and enhance customer service in a dynamic environment.
Posted by employer 1 day ago
First seen on Joblaze 2 hours ago
Last verified on the company career page 2 hours ago
What you'll build
- Oversee day-to-day collections efforts
- Drive against targets by executing workflows
- Establish relationships with key client Accounts Payable personnel
- Build and maintain effective working relationships with various teams
- Support Finance & Accounting month-end close processes
Must have
- Native-level Vietnamese and fluent English
- Advanced PC skills, including proficiency in Microsoft Office
- Strong attention to detail and professional communication
- Ability to work both independently and collaboratively
- Strong problem-solving, research, and follow-up skills
Nice to have
- Direct experience in logistics or freight forwarding
Not disclosed in this posting: compensation, years of experience, work arrangement, visa sponsorship.
Joblaze summary
The Accounts Receivable Collections Analyst at Flexport is responsible for managing daily collections efforts and maintaining relationships with clients to ensure timely payments. This role requires proficiency in data analysis and strong communication skills, particularly in Vietnamese and English, to navigate complex client interactions. It is well-suited for individuals with a background in finance or logistics, who thrive in fast-paced environments and can work both independently and collaboratively. The position plays a crucial role in supporting Flexport's mission to streamline global trade.
Joblaze insights
- Listed today — first seen on Joblaze October 2, 2026. Last confirmed on Flexport's careers page October 2, 2026.
Quick facts
- What seniority level is this role?
- Flexport targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Accounts Receivable Collections Analyst role at Flexport.
From the original posting
About Flexport:
The Opportunity
We're seeking a remarkably driven Accounts Receivable Specialist to join our AR Operations department. This role is an essential team player focused on supporting daily operations while setting high standards for exceptional customer service. You'll need strong attention to detail, problem-solving ability, and effective communication with both external and internal stakeholders, as this role involves managing sensitive external relationships. You'll report to the EMEA Accounts Receivable Manager.
What You'll Do
Collections & Account Management
- Oversee day-to-day collections efforts, managing open receivables on assigned accounts via email and phone to drive Flexport's DSO targets
- Drive against targets by executing workflows and monitoring metrics daily on assigned accounts
- Work on moderately difficult account assignments requiring judgement and independent recommendations
- Partner with the Credit team to arrange payment schedules and collect funds on accounts in arrears
Client Relationship Management
- Establish relationships with key client Accounts Payable personnel, serving as the dedicated point of contact to facilitate cash collection and credit processes
- Manage the allocation of requests, resolve complex client issues, and handle first-level escalations, maintaining high standards for accuracy, timeliness, and professionalism
- Field general AR/AP questions from clients and assist in researching and resolving payment issues
Cross-Functional Collaboration
- Build and maintain effective working relationships with Credit, Account Management, Sales, Disputes, and Legal teams to drive collections and resolve past-due account issues
- Partner with the AR Manager to identify opportunities to improve SOPs and processes
Finance Operations
- Support Finance & Accounting month-end close processes and other ad-hoc projects as needed
What You'll Bring
- Native-level Vietnamese and fluent English, both written and verbal, are required for this role
- Advanced PC skills, including proficiency in Microsoft Office, pivot tables, VLOOKUPs, and formulas, with the ability to interpret and analyse data to make recommendations
- Strong attention to detail and professional communication, with the ability to handle situations tactfully, confidently, and ethically
- Ability to work both independently and collaboratively while managing multiple priorities in a fast-paced environment
- Goal-oriented, proactive self-starter with excellent organisational skills
- Strong problem-solving, research, and follow-up skills with both external and internal contacts
- Ability to adapt to the rapid changes typical of a start-up environment
- A competitive, creative drive to win over customers and internal stakeholders
- Direct experience in logistics or freight forwarding is a plus.
Commitment to Equal Opportunity
Standard company text repeated across Flexport's postings is omitted here.