Join Decagon as an Agent Strategy Manager to shape customer deployments and drive value in a fast-paced AI environment.
Posted by employer 5 months ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
AI in the day-to-day
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Requirements
- Experience
- 4+ years
- Education
- Bachelor's degree
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
The Agent Strategy Manager at Decagon plays a crucial role in guiding enterprise customers through the deployment and adoption of conversational AI solutions, ensuring they derive significant value from the technology. This position requires strong interpersonal skills and technical acumen, as the manager collaborates with cross-functional teams to address customer needs and influence product development. Ideal candidates have a background in B2B SaaS and experience managing large-scale projects, making this role suitable for those who thrive in fast-paced, high-growth environments.
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from Decagon's career page.
- Decagon has 141 other open roles including Field Marketing Coordinator, Technical Accounting & Financial Reporting Manager, Director of Solutions Engineering, Enterprise East.
- Salary band is above the typical range for comparable tech roles (median ~$126,887).
Quick facts
- Is the Agent Strategy Manager role remote?
- No — this is an on-site role in San Francisco.
- What's the salary range?
- Decagon lists $160,000–$220,000 for this role.
- How much experience is required?
- At least 4 years of relevant experience for this Agent Strategy Manager role.
- Where is the role based?
- Decagon is hiring for this position in San Francisco.
- What seniority level is this role?
- Decagon targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Agent Strategy Manager role at Decagon.
From the original posting
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.
About the Role
As a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.
In this role, you will
Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon
Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor
Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization
Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices
Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives
Identify and support new projects and initiatives to best support our team and customers
Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
Your background looks something like this
4+ years of customer facing experience in a technical and customer facing role in B2B SaaS (e.g. Technical Account Manager)
Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
Strong interpersonal, persuasion and teamwork skills
Business understanding of GTM sales teams and processes
Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)
Even better if you have
Familiarity with Agentic AI tool deployments in large organizations
Working knowledge of Customer Support processes, systems, and best practices
Experience in a high-growth startup environment
Bachelor's degree in Science, Technology, Engineering, Math or similar fields
Compensation
$160K-$220K OTE + equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.