Associate Collections Specialist

About the Job:

As the Associate Collections Specialist, you will ensure that invoices are accepted by the customers, invoice disputes are resolved in a timely manner, payments are received on time, and be responsible for cash applications and reconciliations. You will have excellent attention to detail, solve problems, and be able to organize and prioritize multiple tasks.

Responsibilities:

Collections

• Manage an assigned book of customer accounts, monitoring aging reports and proactively following up on past-due invoices via phone and email.
• Prioritize and manage multiple accounts and competing deadlines independently, escalating high-risk or complex accounts as needed.
• Build and maintain a track record of improving collections performance, including reducing days sales outstanding (DSO) and aged receivables.
• Negotiate payment timelines or arrangements with customers when needed, balancing timely recovery with a positive customer experience.

Cash Application & Reconciliation

• Apply incoming customer payments (checks, ACH, wire, credit card) to the correct invoices and accounts in NetSuite.
• Perform regular cash and account reconciliations to ensure payments, credits, and adjustments are accurately reflected.
• Research and resolve unapplied cash, short payments, and payment discrepancies in a timely manner.

Customer Issue Resolution

• Serve as the primary point of contact for assigned customers on billing and payment questions, working to resolve disputes and discrepancies efficiently.
• Partner with Sales, Customer Success, and Billing teams to investigate and resolve issues affecting timely payment.
• Work with AWS Support to resolve AWS Billing issues
• Maintain clear, accurate, and up-to-date records of collection activity, customer communications, and account status.

Reporting & Process Improvement

• Prepare regular aging and collections status reports for management.
• Identify recurring issues or bottlenecks in the collections process and recommend improvements.
• Support month-end and quarter-end close activities related to accounts receivable.

Qualifications:

• 2–3 years of experience in collections, accounts receivable, or a related finance role.
• Working knowledge of NetSuite, including cash application and account reconciliation functionality.
• Demonstrated history of improving collections outcomes (e.g., reduced DSO, reduced aged receivables, improved recovery rates).
• Strong ability to work independently and prioritize a high volume of accounts and tasks.
• Excellent communication and problem-solving skills, with a track record of resolving customer issues professionally.
• Strong attention to detail and comfort working with financial data and reconciliations.
• Proficiency in Microsoft Excel.

Nice to Have

• Experience working in a B2B or SaaS environment.
• Familiarity with Salesforce or other CRM tools used to track customer and account information.
• Exposure to credit review or basic revenue/AR accounting principles.

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

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