Associate, Creator Experience
Join ShopMy as a Concierge Associate to support creators in maximizing their platform presence and earnings.
Posted by employer 1 month ago
First seen on Joblaze 1 week ago
Last verified on the company career page 3 days ago
Requirements
- Experience
- 0–2 years
Not disclosed in this posting: work arrangement, visa sponsorship.
Benefits
Joblaze summary
In the role of Associate on the Creator Experience team at ShopMy, the individual will provide dedicated support to creators, ensuring their shops are optimized and their content is effectively linked to drive earnings. Key skills include strong organizational abilities, attention to detail, and proactive communication, as the associate will collaborate closely with Account Managers to enhance creator strategies. This position is ideal for someone early in their career, particularly those with a background in customer support or operations, who thrives in a fast-paced environment.
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from ShopMy's career page.
- ShopMy has 37 other open roles including Senior Technical Recruiting Manager, Associate, Strategy & Operations, Agent Manager.
- Salary band is below the typical range for Sales/Marketing roles (median ~$140,000).
Quick facts
- What's the salary range?
- ShopMy lists $60,000–$75,000 for this role.
- How much experience is required?
- 0–2 years of relevant experience for this Associate, Creator Experience role.
- What seniority level is this role?
- ShopMy targets junior candidates for this position.
- Is this full-time or contract?
- Full-time for this Associate, Creator Experience role at ShopMy.
From the original posting
Join ShopMy – Powering the Future of Digital Marketing
ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale. We help brands run performance-driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love—driving discovery through trusted tastemakers and authentic recommendations.
ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures.
At ShopMy, you're building the future of human-led commerce for the world's best brands, tastemakers, and shoppers. You move fast and see immediate impact in your work, alongside accomplished teammates who are driven by helping find the world's best things. If you’re excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we’d love to meet you.
About the Role
ShopMy is looking for a Concierge Associate to join our Creator Experience team. In this role, you'll provide high-touch, proactive support to a curated cohort of creators — helping them maximize their presence on the platform, link more effectively, and grow their earnings. You'll work closely with Account Managers to execute on creator strategies, surface opportunities, and ensure nothing falls through the cracks.
This is a role for someone who takes pride in the details, moves with urgency, and understands that excellent execution is what turns creator potential into real results.
What You'll Do
- Maintain and optimize creator shops, ensuring links and content are accurate, current, and performing
- Proactively identify and share linking opportunities with creators — monitoring their content and surfacing relevant products
- Flag creator momentum, tier progress, and potential issues to Account Managers in real time
- Support creators through responsive, professional communication, including during high-priority moments like sales events and product launches
- Collaborate closely with Account Managers to align on priorities, share what you're seeing, and ensure your work is supporting their strategy
- Identify and escalate recurring issues that may impact creator growth or platform experience
- Champion process improvements and adopt new tools quickly — you're always looking for ways to work smarter
What We're Looking For
- 0–2 years of experience in creator support, customer experience, operations, or other execution-focused roles
- High level of organization, with the ability to manage recurring tasks across multiple creators
- Strong attention to detail and a track record of reliable, accurate execution
- A proactive mindset — you surface opportunities and flag issues without being asked
- Clear, professional communication; you keep the right people informed and follow through on what you say you'll do
- Resilience and persistence — when creators push back or situations get complicated, you find a path forward rather than accepting a dead end
- Genuine curiosity about how creator content drives commerce and how execution connects to monetization
- Comfort working in a fast-paced environment where priorities shift and quick turnaround matters
- Experience in a creator-facing, talent, or client services role is a plus
In compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations.
The provided salary range is base salary, exclusive of bonus potential or commission and is a good faith estimate of cash compensation. ShopMy is flexible pending candidate's experience and how our business needs evolve throughout the search. Every employee of ShopMy receives equity on top of cash compensation!
ShopMy offers a bundle of benefits on top of being a great place to work.
Our teammates are provided benefits such as:
- Medical & Dental Coverage at 70%
- Equity in ShopMy
- Flexible PTO
- 14 weeks of parental leave
- Wellness & Social Stipend
- Technology Stipend
- Learning & Development Stipend
- 401k program (3% automated contribution from ShopMy!)
- Wellhub Membership
- Company retreats
- Opportunity to monetize your influence- all employees build out a ShopMy page!
- Birthday PTO
- Brand new NYC HQ office