Associate General Manager

Role Summary

As a Associate General Manager, you will serve as the operational and strategic engine behind one of Imprint’s key commercial partnerships. You’ll sit on one of Imprint’s Partner Success Teams, a small cross-functional pod that brings Revenue, Marketing, and Solutions & Delivery together around a shared portfolio of partners. Working alongside your General Manager, you’ll help run the program day to day and keep the whole team moving in the same direction.

This is a high-impact individual contributor role at the intersection of business performance, partner relationship management, and cross-functional execution. You’ll drive applications and contribution profit, own workstream coordination, and make sure your GM has the support and analytical clarity needed to operate at an executive level. This role calls for someone equally comfortable in the data, in the room with a partner, and in the weeds of process improvement.

• Developed a deep understanding of the business, including costs, contract unit economics, and the specific metrics that drive your assigned partnership

• Provided dedicated support to the General Manager on MBR and QBR materials with clarity and accuracy

• Built or improved at least one net-new process that strengthens commercial team operations

• Demonstrated clear understanding of the P&L impact of your partnership, with a focus on driving applications and contribution profit

• Earned trust as an organized, un-blockable operator who can flag risks, prioritize with urgency, and elevate to executive-level conversations when needed

Responsibilities

• Own day-to-day workstream coordination, system accuracy, weekly reporting, and escalation paths for your assigned partnership

• Provide analytical and operational support to the General Manager, including preparation of MBR and QBR materials

• Develop and drive solutions that account for the specific unit economics of the partnership, with a clear line of sight to P&L impact

• Identify issues within partnership data and translate findings into actionable recommendations

• Collaborate cross-functionally with Data & Risk, Legal & Compliance, Finance, Engineering & Product, and Marketing to move initiatives forward

• Define problems clearly, identify solutions, and execute with urgency in an ambiguous environment

• Build net-new processes that improve the operational efficiency and commercial outcomes of the team

• Escalate risks proactively and prioritize effectively across competing workstreams

Qualifications

Required

• 3–5+ years of experience in consulting, strategy, operations, or a high-growth technology or financial services environment

• Strong analytical skills with the ability to work through complex data sets, identify root causes, and quantify P&L impact

• Clear, direct communicator who can drive conversations and hold the room at the executive level

• Highly organized with a demonstrated ability to define problems, structure solutions, and execute across multiple workstreams simultaneously

• Comfortable operating in ambiguity and making progress without complete information

• Proven track record of flagging risks early and prioritizing with urgency

Nice to Have

• Familiarity with partnership or commercial operations in a financial services or payments environment

• Experience supporting or working alongside a General Manager or senior business leader

• Exposure to unit economics modeling, contribution margin analysis, or P&L management

Perks & Benefits

• Competitive compensation and equity packages

• Leading configured work computers of your choice

• Flexible paid time off