General Manager

As General Manager, you are the owner of your business. You’ll sit on one of Imprint’s Partner Success Teams, a small cross-functional pod that brings Revenue, Marketing, and Solutions & Delivery together around a shared portfolio of partners. Within that team, you own the full business outcomes for your partner program, and every Imprint interaction with your partner runs through you.

This is a high-accountability leadership role at the intersection of partner relationship management, P&L ownership, and internal execution. You’ll act as the CEO of your partner program: translating data into strategy, driving top-line growth, building trust with your partner, and keeping the operational rigor your program needs to thrive.

• Fully own all partner interactions — the partner knows you as their primary point of contact

• Become the subject matter expert on your card program, including its unit economics, P&L, and how it contributes to the partner's underlying business

• Develop a clear, data-backed point of view on how to drive new account growth and existing cardholder spend what is working and what is not, and translate it into a concrete period strategy

• Stand up and own a rigorous operational cadence with your team to track results, activities, and performance

• Establish strong internal cross-functional relationships across product, engineering, marketing, risk, credit, and finance

• Contribute meaningfully to top-line metrics — new accounts and total spend

Responsibilities

• Own the P&L and business outcomes for your card program, including top-line growth metrics, unit economics and contribution profit

• Serve as the primary partner-facing relationship owner

• Develop and execute strategies (quarterly, annual) grounded in a rigorous analysis of marketing levers, financial trade-offs, and performance data

• Build financial and account forecasts from program data to support planning and decision-making

• Drive cross-functional alignment across product, engineering, marketing, risk, credit, compliance, and finance to unblock roadmap priorities and escalation solutions

• Proactively deep-dive on program data to surface problems before they are raised by partners or customers

• Maintain a rigorous operational cadence to track team results, activities, and performance

• Prioritize time and effort ruthlessly — identifying where your focus will have the highest business impact

• Act as a true business owner: use the product, understand rewards, engage with customer service, and represent the program internally and externally

Qualifications

Required

• Demonstrated experience owning a P&L end-to-end — including understanding unit economics and making channel investment trade-offs

• Strong analytical skills: ability to build financial and account forecasts, deep-dive on data independently, and translate findings into clear strategy

• Experience in client- or partner-facing roles with a track record of building trust and owning relationships at a senior level

• Comfort operating without support infrastructure — a self-starter who surfaces their own data, develops their own point of view, and drives toward outcomes independently

• Ability to work cross-functionally and quickly — building relationships across engineering, product, marketing, finance, risk, and compliance

• Strong prioritization skills — ability to triage competing demands and direct effort where it will have the most impact

• Positive, adaptive approach to fast-moving, high-ambiguity environments

Nice to Have

• Background in consulting (e.g., strategy, operations, or analytics-heavy roles), CPG/retail category management, or fintech/startup environments

• Experience with self-serve analytics tools or comfort querying data directly (e.g., Snowflake, SQL, or AI-assisted analysis)

• Familiarity with credit card program mechanics, interchange economics, or co-brand partnership structures — though this can be taught

Perks & Benefits

• Competitive compensation and equity packages

• Leading configured work computers of your choice

• Flexible paid time off