Associate, Product Manager (Revenue Technology)

Who Are We Looking For?

Vestwell is expanding and we’re keen to add an amazing Associate Product Manager to our Product team who’s passionate about changing the retirement industry. We’re looking for someone who loves to solve problems and is looking to level-up their Product Management skills. This role will focus on the coordination of the delivery of product enhancements from the requirements phase through user acceptance and production support. To accomplish this, the candidate must have a strong drive to execute and deliver and the ability to communicate with internal and external Development, Business, and QA teams.

We’re a startup so you’ll be actively engaging with people across the organization, while continuously driving priorities forward. You are someone who will dive into whatever creative challenge is placed in front of you, as you’ll have your hand in many of the following: writing product requirements, defining acceptance criteria and test cases, and working with UX to hone wireframes. Your job requires a collaborative relationship with operations, engineering, QA, and business stakeholders to deliver new product features that meaningfully impact the growth of our product.

What Will You Be Doing?

Day-to-Day You May Also Be Expected To:

• Help define the scope of projects using input from Product leaders, business stakeholders, subject matter experts, and Engineers
• Set product direction across Salesforce Sales Cloud, Service Cloud, and Experience Cloud, including data models, automation, routing, permissions, integrations, and release quality. Partner with internal stakeholders across the company to ensure Salesforce is meeting company business needs
• Break down complex business use cases into technical specifications. Work directly with partner engineering teams and vendors on integration design, API specifications, implementation questions, and launch risks. Translate commercial commitments into system requirements.
• Support internal users and serve as a knowledgeable point of contact for teams using GTM systems. Triage reported issues, investigate likely causes across workflows, data, configuration, and integrations, resolve or coordinate fixes where appropriate, and communicate status and workarounds. Identify recurring issues and turn them into product improvements, documentation, or training.
• Improve core commercial workflows. Guide product experiences for lead and opportunity management, plan configuration, proposals, pricing and approvals, contract workflows, and handoffs into onboarding and service.
• Strengthen data and reporting foundations: Improve the data quality, lifecycle controls, and integrations that support dependable pipeline, revenue, and operational reporting. Partner with Analytics and Engineering to reconcile reporting to source systems.

Requirements

The Necessities

• Professional experience as a business or data analyst or product manager
• Strong Salesforce platform fluency across Service Cloud, AgentForce, Data Cloud, including data modeling, Flow, Apex, validation, assignment queues, permissions, and release practices.
• Strong ability to troubleshoot issues and identify root causes rather than treating symptom level issues.
• Ability to thoroughly understand business requirements, define solutions, and specify functional requirements for use by the engineering team
• A track record of building an intake and prioritization practice for multiple stakeholder groups with competing needs.
• Strong written communication: you can turn ambiguous needs into crisp requirements, decisions, and plans that stand on their own.
• Ability to work in a fast paced, project-oriented environment, and meet deadlines under tight time constraints

The Extras

• 401(k), Retirement, and/or Benefits Administration experience
• Early stage startup, Fin-Tech, Tech, and/or Financial Services experience
• Experience with AWS Connect
• Experience with SQL
• DemandTools, Salesforce DataLoader

This role will be based in either the New York City, Austin, King of Prussia, or Scottsdale office, and will be part of Vestwell's hybrid in-office operation.

The expected base salary range for this position is $100K - $115K base. This position is eligible to participate in the Company Bonus Pool and is eligible to receive new hire equity in the Company. Please note that salary bands are based on NY and other similar metro areas and may differ based on where the role is ultimately hired.