Associate, Support
Join Strive Health as an Associate, Support to manage complex support requests and improve processes in a hybrid work environment.
Posted by employer 2 days ago
First seen on Joblaze 5 hours ago
Last verified on the company career page 5 hours ago
Skills & Technologies
What you'll build
- Own complex support requests and incidents end to end
- Maintain accurate ticket data and SLA adherence
- Serve as an escalation point for deeper troubleshooting
- Create and maintain Freshservice workflows and automations
- Identify recurring problems and lead support process improvements
Must have
- High school diploma or GED equivalent
- 2+ years combined of related education, certification, or work experience
- Efficient and reliable transportation
- Ability to travel and be on-site
Nice to have
- Associate/bachelor’s degree in relevant field
- Experience supporting Windows and macOS endpoints
- Relevant experience with Microsoft 365 and Freshservice
- Experience with Azure Automation or Powershell
Requirements
- Experience
- 2+ years
- Education
- High school
- Visa
- No sponsorship (stated in posting)
Benefits
Joblaze summary
In this role, the Associate in Support at Strive Health manages complex support requests from start to finish, ensuring effective communication and documentation throughout the process. Key skills include experience with Freshservice, Microsoft 365, and endpoint management, alongside a proactive approach to identifying recurring issues and process improvements. This position is suitable for individuals with a background in IT or computer science and at least two years of relevant experience, particularly in a healthcare setting. Strive Health emphasizes teamwork and a commitment to improving patient outcomes.
Joblaze insights
- Listed today — first seen on Joblaze October 3, 2026. Last confirmed on Strive Health's careers page October 3, 2026.
- Salary band is below the typical range for comparable tech roles (median ~$126,887).
- Starts above 6% of 1300 comparable mid other roles in United States we track (median $105,000 across 182 companies).
- PowerShell appears in 0.6% of 3054 comparable mid other roles in United States; Entra ID appears in 0.1% of 3054 comparable mid other roles in United States.
Quick facts
- Is the Associate, Support role remote?
- It's hybrid — Strive Health expects some on-site time in Denver, CO, United States.
- What's the salary range?
- Strive Health lists $66,500–$77,000 for this role.
- How much experience is required?
- At least 2 years of relevant experience for this Associate, Support role.
- Where is the role based?
- Strive Health is hiring for this position in Denver, CO, United States.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Azure Automation, Entra ID, Freshservice, Intune, Microsoft 365, PowerShell.
- What seniority level is this role?
- Strive Health targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Associate, Support role at Strive Health.
From the original posting
How You’ll Make An Impact
Benefits & Perks
What You’ll Do
- Own complex support requests and incidents end to end in Freshservice, from triage and prioritization through resolution, communication, documentation, and closure.
- Maintain accurate ticket data and SLA adherence.
- Serve as an escalation point for issues that require deeper troubleshooting or cross functional coordination for our various toolings(Hardware, software, identity management, telephony etc).
- Create and maintain Freshservice workflows, forms and automations.
- Identify recurring problems and lead support process improvements through root-cause analysis, knowledge articles, automation, request form enhancements, and clear, repeatable operating procedures.
Qualifications
Minimum:
- High school diploma or GED equivalent.
- 2+ years combined of related education, certification, or work experience.
- Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.
- Efficient and reliable transportation, including an active driver's license, allowing for travel across an assigned region to meet business needs.
- Ability to travel and be on-site to meet business needs.
Preferred:
- Associate/bachelor’s degree in relevant field(Information Technology/Computer Science)or relevant on the job experience.
- Experience supporting Windows and macOS endpoints in a cloud first enterprise environment.
- Relevant experience with Microsoft 365, Entra ID, Intune, endpoint management, Freshservice, and telephony platforms such as Genesys.
- Experience with Azure Automation, Powershell, or other languages typically used in automation.
About You
- A proactive, higher level mindset that looks beyond resolving individual tickets to identify recurring issues, automation opportunities, and process improvements.
- Experience mentoring or coaching peers, sharing technical knowledge, and strengthening team capabilities through documentation and knowledge transfer.
- Relevant experience in a rapidly changing healthcare or regulated environment.
Annual Salary Range: $66,500 - $77,000. This position is also eligible for a target annual bonus of 5%
Final compensation will be determined based on location, experience, and qualifications.
Standard company text repeated across Strive Health's postings is omitted here.