What seniority level is this role?

GoodLeap targets mid-level candidates for this position.

Is this full-time or contract?

Full-time for this Bilingual Client Support Manager role at GoodLeap.

Bilingual Client Support Manager at GoodLeap

Joblaze summary

The Bilingual Client Support Manager at GoodLeap plays a crucial role in enhancing the customer experience by collaborating with partners and utilizing data analytics to pinpoint areas for improvement. This position requires strong skills in client management and data interpretation, as well as fluency in multiple languages to effectively communicate with diverse clients. Ideal candidates are likely to have a background in customer support or account management, with a focus on delivering reliable service. GoodLeap's commitment to sustainability and innovation adds a meaningful context to the role.

Joblaze insights

Listed 7 days ago on Joblaze — tracked directly from GoodLeap's career page.
GoodLeap has 34 other open roles including Staff Software Engineer, Business Development Manager, Bilingual Collections Specialist.

Quick facts

What seniority level is this role?: GoodLeap targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Bilingual Client Support Manager role at GoodLeap.

From the original posting

About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Summary: The Bilingual Client Support Manager works with our partners to ensure we’re delivering the best customer experience possible. The CSM will leverage “Big Data” to identify areas of improvement with their clients and collectively work together on improving the customer experience. Additional duties such as client audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and Clients. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of “finance made friendly”.

Bilingual Client Support Manager

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