RCM Specialists (AR & Denials)

About the Role

We're hiring RCM Specialists with 2 to 4 years of experience in AR follow-up, denial management, and collections for medical, dental, and DME claims. You'll work at the intersection of traditional RCM and AI, helping our customers collect more, faster, while making sure our AI performs to the highest standard.

You'll work outstanding claims through our platform, take the actions our AI can't complete on its own, and review AI results against customer SOPs. As our product and customer base evolve, your responsibilities may shift to align with near-term priorities. This is a role for someone who wants to be very good at AR and is curious about how the work changes when most of it runs on agents. Responsibilities will shift as automation expands; people who do well here move toward quality, escalation, and workflow ownership.

What you'll do

• Collect outstanding customer claims

  • Leverage customer and Amperos systems and platforms to identify a worklist of claims that need to be collected or worked on

  • Follow up on assigned claims, including calling payors, navigating payor portals, and leveraging customer PM systems

  • File appeals, resubmit claims, and escalate claims to specific customer teams as needed

  • Track activity within Amperos systems

• Serve as a backup for AI-driven workflows

  • Run specific AR-related actions (e.g., calls, payor portals, appeal letters) if requested by customers

  • Help develop and refine “backup” processes to ensure continuity when AI systems fail or require escalation

• Review AI results

  • Check claims and actions worked by our AI against customer SOPs and confirm they landed correctly in the PM system

  • Flag errors, unclear SOP steps, and missing edge cases to your lead

• Contribute to new product development

  • Provide feedback on new products and features, and on related sample AI results, including:

    • Payor portal automation

    • EOB retrieval

    • Payment posting

    • Benefit verification & eligibility calls

    • Appeals, reprocessing, resubmissions

  • Provide feedback and insight on various workflows and possible areas of automation

What we're looking for

• 2 to 4 years in RCM AR follow-up and denials

• Experience with leading PM systems, including NextGen, ModMed, Athenahealth, and more

• Strong understanding of AR scenarios and the right action for each: claim status, denials, appeals, follow-up

• Comfortable speaking with insurance representatives and navigating IVRs

• Detail-oriented and reliable in documentation and follow-through

• Comfortable in a fast-paced environment where processes and priorities change

• Ability to work US hours (9am–6pm ET) to collaborate with our team and customers

Perks & Benefits

• Flexible hours and time off

• Commuter benefits

• Health, dental, vision insurance

• 401(k) with matching contribution

Our Values

• Lead with Empathy - Great products and teams are built on empathy—whether for our customers, users, or team members. We take the time to walk in others' shoes, listen actively, and truly understand their challenges, needs, and perspectives.