Lead the billing operations team at Instacart, optimizing the billing lifecycle and collaborating with cross-functional teams.
Posted by employer 1 month ago
First seen on Joblaze 1 month ago
Last verified on the company career page 2 days ago
Skills & Technologies
What you'll build
- Oversee billing lifecycle across retailers
- Develop and maintain billing policies and SOPs
- Build dashboards and reporting for billing health
- Scope billing system enhancements and automation
- Enforce internal controls and audit requirements
Must have
- Bachelor’s degree in Accounting, Finance, Information Systems, or related field
- 5+ years of experience in Billing Operations
- 2+ years leading cross-functional billing projects
- Hands-on experience with Salesforce CPQ and billing platforms
- Proficiency in Excel and basic SQL
- Working knowledge of billing controls and revenue considerations
Nice to have
- Success leveraging data modeling tools like Alteryx
- Aptitude leveraging AI solutions to improve billing processes
Practical constraints
- Remote role not available in California, Connecticut, New Jersey, New York, and Washington
Requirements
- Experience
- 5+ years
- Education
- Bachelor's degree
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
The Billing Operations Lead at Instacart is responsible for managing the entire billing lifecycle, ensuring accurate invoicing and compliance while facilitating timely month-end closes. This role requires expertise in billing operations, strong analytical skills, and the ability to mentor junior staff while collaborating with various departments to enhance systems and processes. Ideal candidates will have significant experience in billing within technology or e-commerce environments, along with proficiency in relevant software tools. Instacart's flexible work model supports a diverse team focused on operational excellence.
Joblaze insights
- Listed about a month ago — first seen on Joblaze September 25, 2026. Last confirmed on Instacart's careers page November 12, 2026.
- This exact title is also open at 1 other location at Instacart: Canada - Remote (ON, AB, BC, or NS Only).
- Salary band is below the typical range for comparable tech roles (median ~$130,000).
- Starts at or below all 17 comparable lead other roles in United States that list SQL we track (median $140,000 across 11 companies). See SQL salary trends
- SQL appears in 4.3% of 651 comparable lead other roles in United States; Salesforce CPQ appears in 0.2% of 651 comparable lead other roles in United States.
Quick facts
- Is the Billing Operations Lead role remote?
- Yes — Instacart lists this as a fully remote position.
- What's the salary range?
- Instacart lists $84,000–$97,000 for this role.
- How much experience is required?
- At least 5 years of relevant experience for this Billing Operations Lead role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Chargebee, Excel, NetSuite, Oracle, SAP, SQL.
- What seniority level is this role?
- Instacart targets lead candidates for this position.
- Is this full-time or contract?
- Full-time for this Billing Operations Lead role at Instacart.
From the original posting
We're transforming the grocery industry
This is a remote role that may be performed from any U.S. State except California, Connecticut, New Jersey, New York, and Washington.
Why this role is on the menu
The Billing Operations Lead oversees and optimizes the end-to-end billing lifecycle across all Instacart Marketplace retailers, ensuring accurate invoicing, compliance with financial controls, and timely month-end close. This role serves as the operational and strategic anchor for the billing team, partnering closely with Finance, BD, Financial Systems, Legal, Product, and Engineering to drive accuracy, scalability, and continuous improvement.
The ideal candidate brings deep billing operations experience, strong analytical ability, and a bias for operational excellence — someone equally comfortable mentoring junior team members as they are collaborating with cross-functional stakeholders to scope system enhancements and automation opportunities.
What you'll cook up in your first year
- Billing portfolios across strategic retail partners and multiple revenue streams are owned and operating accurately, with day-to-day billing operations executed with a focus on revenue recognition inputs and timely month-end close.
- Billing policies, SOPs, and quality standards are developed and maintained, with discrepancies and escalations resolved in close partnership with Finance Systems, BD, and Revenue.
- Dashboards, reporting, and KPIs that track billing health are built in collaboration with Finance Systems, enabling continuous improvement and proactive identification of issues.
- Billing system enhancements, integrations, and automation opportunities are scoped and delivered in partnership with Product and Engineering, reducing manual workload and improving operational scalability.
- Internal controls, audit requirements, and contractual billing terms are enforced, with junior team members mentored and billing operations scaled to support Instacart's growth.
The secret ingredients we're looking for
Must-have pantry staples (Minimum Qualifications)
- Bachelor’s degree in Accounting, Finance, Information Systems, or related field, or equivalent practical experience.
- 5+ years of experience in Billing Operations, Order-to-Cash, or Accounts Receivable within technology, ecommerce, marketplace, or subscription/SaaS environments.
- 2+ years leading cross-functional billing or quote-to-cash projects as an individual contributor, from requirements through UAT and launch.
- Hands-on experience with Salesforce CPQ and at least one billing platform (e.g., Zuora, Chargebee, Stripe Billing) plus one ERP (e.g., NetSuite, SAP, Oracle).
- Proficiency in Excel (pivot tables, lookups) and basic SQL for reconciliations and data analysis.
- Working knowledge of billing controls, SOX requirements, and revenue considerations (e.g., ASC 606) as they apply to invoicing, credits, and adjustments.
Optional garnishes (Preferred Qualifications)
- Demonstrated success leveraging data modeling tools such as Alteryx to automate billing processes.
- Aptitude and demonstrated success leveraging AI solutions to improve billing processes.
#LI-Remote
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
Standard company text repeated across Instacart's postings is omitted here.