Support and improve quote-to-cash systems and processes as a Business Operations Lead in a fully remote role.
Posted by employer 1 week ago
First seen on Joblaze 1 week ago
Last verified on the company career page 2 hours ago
Requirements
- Experience
- 1–3 years
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
The Business Operations Lead for Order Management at Motive focuses on enhancing quote-to-cash processes through user acceptance testing and documentation improvements. This role requires a foundational understanding of SQL and experience with QTC systems, as the individual will manage Jira tickets and support data validation efforts. Ideal candidates have 1-3 years in operations or business analysis, particularly within SaaS environments, and possess strong communication skills to bridge technical and non-technical teams. Motive emphasizes a collaborative culture, aiming for continuous improvement in its operations.
Joblaze insights
- Listed 8 days ago on Joblaze — tracked directly from Motive's career page.
- Motive has 162 other open roles including Escalation Manager, Business Strategy & Operations Manager, Networks, Lead Implementation Consultant.
- 2308 active SQL roles on Joblaze right now.
- 457 active Snowflake roles on Joblaze right now.
- 311 active Jira roles on Joblaze right now.
- Typical SQL salary we track runs $115,100–$185,000 (median $150,200, across 1139 roles). See SQL salary trends
Quick facts
- Is the Business Operations Lead - Order Management role remote?
- Yes — Motive lists this as a fully remote position.
- How much experience is required?
- 1–3 years of relevant experience for this Business Operations Lead - Order Management role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Jira, Retool, SQL, Snowflake.
- What seniority level is this role?
- Motive targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Business Operations Lead - Order Management role at Motive.
From the original posting
Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
About the Role:
The Business Analyst, Business Operations will partner closely with an Order Management Business Operations Manager to support and improve quote-to-cash (QTC) systems and processes. This role is heavily focused on user acceptance testing (UAT) for strategic projects, supporting tactical QTC requests, and improving how the team works through better documentation, tooling, and data.
You will help write and groom Jira tickets for our internal systems engineering teams and create and refine Enablement documentation for the broader Order Management team. A foundational understanding of SQL or data analytics is highly preferred so you can validate data, support testing, and interpret the impact of changes.
What You'll Do:
- Support QTC projects and initiatives
Partner with your manager to execute on QTC-related work across CPQ, billing, and order management workflows.
Perform user acceptance testing (UAT) for strategic projects and enhancement releases, including test case creation, execution, documentation of results, and defect tracking.
Support tactical QTC tasks (e.g., configuration validations, data checks, small process or tooling tweaks). - Jira ticket writing and testing
Translate business requirements and pain points into clear, structured Jira tickets for ESYS (requirements, acceptance criteria, edge cases, dependencies).
Conduct thorough UAT on all assigned and created tactical tickets. Monitor releases to ensure there were no negative impacts to our systems - Enablement documentation & training support
Create, refine, and maintain Enablement documentation for QTC-related processes, tools, and changes (e.g., runbooks, SOPs, FAQs, process maps, step-by-step guides).
Document outcomes of new features and bug fixes in a way that is accessible and actionable for the Order Management team. - Data validation and analytics support
Use SQL or analytics tools (Snowflake, Retool) to reconcile data across systems, and monitor the impact of changes on QTC workflows.
Partner with analytics and systems teams as needed to troubleshoot data issues and ensure data integrity. - Continuous improvement & cross-functional collaboration
Proactively identify recurring issues or friction points in QTC processes and propose improvements.
Stay current on changes to QTC systems and processes and understand how those changes impact the Order Management team.
What We're Looking For:
- 1–3+ years of experience in operations, business analysis, QTC, sales operations, billing, or order management, ideally in a SaaS or technology company.
- Experience with QTC or revenue systems/processes such as CPQ, order management, billing, or invoicing (e.g., Salesforce, Zuora, NetSuite, or similar).
- Demonstrated experience with:
- Strong written and verbal communication skills in English, with the ability to translate complex system behavior into clear, simple language for non-technical stakeholders.
- High attention to detail, strong organizational skills, and the ability to manage multiple priorities and deadlines.
- Located in Pakistan and available to work US-aligned Pacific Standard Time hours.
Preferred Qualifications
- Base knowledge of SQL or data analytics (e.g., ability to write or modify simple queries, validate datasets, or use BI/analytics tools).
- Experience working with Jira (or similar ticketing systems) to manage backlogs, epics, and user stories.
- Prior experience collaborating with engineering, systems, or data teams to deliver process or tooling improvements.
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
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The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.