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This job was last seen 1 week ago. The listing may have been removed by the employer.
Join Kraken as a Client Engagement Specialist to assist clients with trading products in a fully remote role.
Posted by employer 3 weeks ago
First seen on Joblaze 2 months ago
Last verified on the company career page 1 week ago
Skills & Technologies
Not disclosed in this posting: compensation, years of experience, visa sponsorship.
Joblaze summary
In the role of Client Engagement Specialist, Trading Expert at Kraken, the individual will serve as the primary support contact for clients navigating various trading products, addressing inquiries and resolving technical issues. Proficiency in trading platforms and a solid understanding of trading concepts, including margin and futures, are essential for success in this position. This role is well-suited for those with a background in customer service and a passion for crypto, particularly individuals who thrive in fast-paced environments and are eager to learn. The team is dedicated to enhancing the trading experience, making it crucial for members to be knowledgeable and enthusiastic abou
Joblaze insights
- Listed about 2 months ago — first seen on Joblaze August 6, 2026. Last confirmed on Kraken's careers page October 25, 2026.
- Google Sheets appears in 0.8% of 4818 comparable mid other roles.
Quick facts
- Is the Client Engagement Specialist, Trading Expert role remote?
- Yes — Kraken lists this as a fully remote position.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Customer Service, Google Script, Google Sheets, Trading, crypto.
- What seniority level is this role?
- Kraken targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Client Engagement Specialist, Trading Expert role at Kraken.
From the original posting
As a Client Engagement Specialist, Trading Expert you will be the first point of contact when our clients need assistance with any of our trading products - whether it be consumer, spot, margin, futures or kraken desktop.
Our Trading EXP support team handles inquiries from clients using our pro web, pro app, consumer app, consumer web, crypto deposits+withdrawals and kraken desktop applications. Anything related to trading falls in our wheelhouse and we’ve recently cross trained in crypto DW as well.
You will work closely with clients from all walks of life and potentially other internal departments such as product, compliance, engineering or other support teams to solve clients’ technical issues, while providing the excellent customer service our clients expect from Kraken.
The trading experience team is just that, all about the clients trading experience. Our business and main source of revenue is trading so it’s vital that we have a team able to assist clients placing orders, opening leverage positions, help with charting, breaking down fees, reporting bugs or anything trading related. Our clients rely on a team of experienced Kraken enthusiasts who can help them every step of the way on their trading journey from newbies, to people who just need to on/off ramp for DeFi degen trades to sophisticated professional traders. We’re all trading aficionados and obsessed with crypto and while we don’t expect you to be a master you must be familiar and have some foundation knowledge with the will to learn.
This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends.
The opportunity
Answer clients’ trading/futures/consumer/Kraken desktop/Crypto DW questions via text and live support channels (Zendesk/Email/possibly Telegram).
Diagnose and resolve clients’ trading/futures/Kraken desktop/Crypto DW issues
Provide testing and feedback for new trading features before they are released to clients.
Assist in the management of our Consumer/Trading/Futures/Kraken Desktop support team (QA for other specialists, possibly improving training materials, updating confluence articles etc.).
Providing calculation breakdowns for clients questions regarding fees, margin levels, P/L explanations etc
Potentially monitor trading activity looking for fraudulent actions or trade out attacks
What you bring
Experience working in customer service roles, where you have proven to be a pro at delivering a 5 star experience. This can be within retail, hospitality, or a customer service center.
Experience with trading platforms within digital assets or other assets, including advanced trading platforms. Ideally, you have used one of our products.
Knowledge of trading and charting, with an understanding of leveraged trading (Futures/Margin, or preferably both)
Good math skills
Fast learner, able to adapt to change, as our products are always changing
Fluent in English and available to work evenings and weekends. Working hours would likely be North America/EU.
Nice to haves
Deep knowledge of the crypto space, you're a true crypto degen who lives and breathes the industry, from market trends to community culture
Experience with Google Sheets and Google Script
Experience with our platform's API or similar platforms
Speaks French, German, and/or Spanish (in addition to English)
Other data analytics skills or experience
Stay connected
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