Join Atoms as a Client Operations Associate to enhance customer experience and support operations in France.
Posted by employer 1 day ago
First seen on Joblaze 12 minutes ago
Last verified on the company career page 12 minutes ago
What you'll build
- Coordinate customer onboarding
- Handle Tier 2 requests
- Build strong relationships with licensees
- Work closely with Sales and Facility Operations
- Track customer satisfaction and operational KPIs
Must have
- Experience in Customer Success, Account Management, or Operations
- Strong communication, organizational, and problem-solving skills
- Fluent French and professional English
Nice to have
- Experience in hospitality, food service, or multi-site operations
Practical constraints
- Work onsite, five days a week
Not disclosed in this posting: compensation, years of experience, visa sponsorship.
Joblaze summary
The Client Operations Associate at Atoms plays a crucial role in ensuring a smooth customer experience for restaurateurs, managing everything from onboarding to offboarding while addressing operational issues. This position requires strong communication and organizational skills, along with a proactive approach to problem-solving and familiarity with customer support tools. Ideal candidates will have a background in customer success or operations, preferably within the hospitality or food service sectors. The role emphasizes collaboration across teams to enhance service delivery and customer satisfaction.
Joblaze insights
- Listed today — first seen on Joblaze November 12, 2026. Last confirmed on Atoms's careers page November 12, 2026.
Quick facts
- Is the Client Operations Associate role remote?
- No — this is an on-site role in Paris, France.
- Where is the role based?
- Atoms is hiring for this position in Paris, France.
- What seniority level is this role?
- Atoms targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Client Operations Associate role at Atoms.
From the original posting
Who we are
CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.
We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.
We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.
About the role
We are looking for a proactive and customer-focused Client Operations Associate to support our operations in France. You will be responsible for ensuring a seamless customer experience, from onboarding to offboarding, while managing operational escalations, building strong relationships with licensees, and driving continuous improvement.
What you'll do
- Onboarding & Offboarding: Coordinate customer onboarding, ensure smooth kitchen launches, and manage offboarding processes.
- Customer Support: Handle Tier 2 requests and operational escalations, ensuring timely resolution and clear communication.
- Customer Satisfaction: Build strong relationships with licensees, proactively address concerns, and mitigate churn risks.
- Cross-functional Coordination: Work closely with Sales, Facility Operations, and Maintenance to resolve issues and improve service delivery.
- Process Improvement: Identify opportunities to streamline processes, improve onboarding timelines, and enhance the customer experience.
- Performance Monitoring: Track customer satisfaction, SLA adherence, and operational KPIs to drive improvements.
- Business Development Support: Identify opportunities to deliver additional value through services, partnerships, and upselling.
What we're looking for
- Experience in Customer Success, Account Management, Operations, or a similar customer-facing role. ● Strong communication, organizational, and problem-solving skills.
- Proactive mindset with a strong sense of ownership.
- Ability to manage multiple priorities and collaborate across teams.
- Comfortable working with data and customer support tools.
- Fluent French and professional English.
- Experience in hospitality, food service, or multi-site operations is a plus.
Key Success Metrics
- Customer onboarding satisfaction (CSAT).
- Reduction in kitchen go-to-market lead time.
- SLA adherence and customer support satisfaction.
- Customer retention and resolution of escalations.
Why join us
- Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
- Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
- Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.
What else you need to know
This role is based in our Paris office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.
#LI-Onsite
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