Community Health Worker - Norfolk/Portsmouth, Virginia

About Waymark

Waymark is a mission-driven team of healthcare providers, technologists, and builders working to transform care for people with Medicaid benefits. We partner with communities to deliver technology-enabled, human-centered support that helps patients stay healthy and thrive. We’re designing tools and systems that bring care directly to those who need it most—removing barriers and reimagining what’s possible in Medicaid healthcare delivery

Our Values

At Waymark, our values are the foundation of how we work, grow, and support one another:

• Bold Builders: We tackle the toughest challenges in care delivery by harnessing the power of community and technology.
• Humble Learners: We seek feedback, embrace diverse perspectives, and welcome challenges to our assumptions.
• Experiment to Improve: We use data to inform decisions and continuously assess our performance.
• Focused Urgency: Our mission drives us to act swiftly and relentlessly in pursuit of meaningful results.

If this resonates with you, we invite you to bring your creativity, energy, and curiosity to Waymark.

About this role

As a Community Health Worker, you will be Waymark’s frontline presence in the community, connecting with patients to provide social support, advocate for their medical needs, and help them navigate health needs.. You will work to improve the health of patients from low- income communities, by connecting them with various providers and resources. You will be part of a care team that is multidisciplinary and includes licensed clinical therapists, pharmacists, and care coordinators embedded in primary care offices.

Key Responsibilities

• Attend a virtual 2-week-long paid training program.
• Meet patients in the community, in the home, and in healthcare facilities (including hospitals) and conduct a needs assessment, including motivating patients to set and achieve health goals.
• Support patients in addressing social challenges such as housing instability, behavioral health concerns, and food insecurity.
• Advocate for their healthcare needs and assist them in navigating and accessing necessary medical services and resources.
• Work with other CHWs and staff to create a directory of community resources (e.g. food banks, housing assistance programs, childcare resources, etc.).
• Manage relationships with the healthcare facility providers and partner with Waymark’s care delivery team (Pharmacists, Therapists, and Care Coordinators).
• Continuously expand knowledge of community resources, services, and programs available to members and build ongoing relationships with these organizations to advocate for members.
• Participate in weekly Waymark care team huddles and partner with the Waymark care delivery team (Pharmacists, Licensed Clinical therapists, and Community Health Workers) to support coordinated patient care.
• Accurately document each patient encounter in detail.

Minimum Qualifications

• Highly organized and self-motivated to work independently and manage schedules efficiently.
• Sound judgment and the ability to quickly analyze situations.
• Ability to work with a diverse community in an empathetic, passionate and professional manner.
• ​​Friendly, energetic, and enthusiastic personality
• Desire to help others.
• Cultural competency- able to work with diverse groups of community members.
• Excellent communication skills.
• Must be available to work a set schedule that includes at least one weekend day per week and one late-start shift per week.
• Reside within a commutable distance of Norfolk/Portsmouth, Virginia.
• Travel required within the surrounding counties (up to 80%).
• Current Driver’s license and access to an insured vehicle.

Preferred Qualifications

• Community health worker certification.
• Long time resident of Norfolk/Portsmouth, Virginia and knowledgeable of community resources.
• Experience conducting home visits and in person / phone outreach.
• Experience working with managed care patients.
• Knowledge of Norfolk/Portsmouth, Virginia Medicaid populations.

Hiring Range

$23.00/hr - $26.20/hr

In addition to salary, we offer a comprehensive benefits package. Here’s what you can expect:

As a healthcare company, Waymark is committed to protecting our employees, partners, and the patients we serve. Employees are required to comply with Waymark's vaccination policy, which includes annual COVID-19 and influenza vaccinations, as well as Hepatitis B, MMR, Varicella, and Tdap/Td vaccinations (or documented immunity where applicable). New hires will be asked to attest to their vaccination status after accepting an offer of employment. Waymark will consider reasonable accommodations for individuals who cannot meet these requirements due to a disability, sincerely held religious belief, or as otherwise required by applicable law.

Offer of employment is contingent upon successful completion of a background check. Employment history and advance degree verification (when applicable) are included as part of the standard background check process. Do you acknowledge and agree to this condition?

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that some of us may be less likely to apply to jobs unless we meet every single qualification. Waymark is dedicated to building a supportive, equal opportunity, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every preferred qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!