Customer Activation Manager, Public Sector
Manage onboarding and adoption for public sector customers, ensuring compliance and maximizing value from Ramp's financial solutions.
Posted by employer 1 day ago
First seen on Joblaze 30 minutes ago
Last verified on the company career page 30 minutes ago
What you'll build
- Manage onboarding and rollout of Ramp
- Partner with multiple departments
- Act as a strategic consultant
- Support customers in adhering to regulations
- Identify opportunities to expand Ramp adoption
Must have
- 4+ years in implementation or engagement management
- Public-sector experience highly preferred
- Strong program/project management skills
- Excellent communication and relationship management
Nice to have
- Bachelor’s degree
- Experience with government finance systems
- PMP, CAPM or PMI-ACP certification
- Experience scaling customer success at a high-growth company
Requirements
- Experience
- 4+ years
- Education
- Bachelor's degree
Not disclosed in this posting: compensation, work arrangement, visa sponsorship.
Benefits
Joblaze summary
The Customer Activation Manager for the public sector at Ramp focuses on implementing and ensuring the adoption of Ramp's financial solutions within government agencies, educational institutions, and nonprofits. This role requires expertise in B2B SaaS implementation, particularly in navigating public-sector complexities and compliance requirements. Ideal candidates have a background in public-sector technology and strong project management skills, along with the ability to engage multiple stakeholders effectively. Ramp emphasizes a collaborative environment, working closely with various teams to tailor solutions that meet customer needs.
Joblaze insights
- Listed today — first seen on Joblaze November 14, 2026. Last confirmed on Ramp's careers page November 14, 2026.
Quick facts
- How much experience is required?
- At least 4 years of relevant experience for this Customer Activation Manager, Public Sector role.
- What seniority level is this role?
- Ramp targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Activation Manager, Public Sector role at Ramp.
From the original posting
The problems are high-stakes, data-dense, and unforgiving.
About the Role
Customer Success Managers at Ramp are responsible for successful implementation and adoption. This role partners with public-sector organizations to deliver measurable value, helps shape the approach to government agencies, educational institutions and nonprofits, guides onboarding and long-term success, and advises customers on modernizing financial workflows.
What You’ll Do
Lead Onboarding & Implementation: Manage the onboarding and rollout of Ramp for newly signed public sector customers, ensuring compliance with government implementation and security requirements.
Drive Adoption Across Complex Stakeholders: Partner with multiple departments and decision-makers, such as finance, procurement, IT, and compliance, to align Ramp with organizational objectives.
Serve as a Trusted Advisor: Act as a strategic consultant and extension of your customers’ teams by advising on best practices, workflow optimization, and change management specific to the public sector.
Ensure Compliance & Security Alignment: Support customers in adhering to relevant regulations (e.g., FedRAMP, state procurement policies) while integrating Ramp into their ecosystem.
Maximize Utilization & Value: Proactively identify opportunities to expand Ramp adoption, drive product utilization, and deliver measurable ROI for public institutions.
Collaborate Cross-Functionally: Work closely with Account Executives, Product, Engineering, and Compliance teams to deliver tailored solutions and resolve customer needs.
Collect & Share Customer Insights: Surface feedback from public sector clients to influence product roadmaps and participate in workshops to shape Ramp’s long-term offering for this vertical.
Manage Multiple Priorities: Balance implementation, follow-ups, reporting, and proactive engagement across a portfolio of accounts with varying complexity and timelines.
What You’ll Need
4+ years in implementation or engagement management in B2B SaaS or public-sector technology.
Public-sector experience highly preferred; experience with large-scale strategy/change management, preferably in Finance or Fintech.
AI fluency; strong program/project management for complex, multi-workstream technology deployments.
Excellent communication and relationship management, including translating technical concepts for diverse audiences.
Success working with Product, Engineering and Security to troubleshoot and co-develop solutions.
Ability to navigate public procurement, long sales/adoption cycles and organizational needs; adaptability in a fast-paced, mission-driven environment.
Nice to Haves
Bachelor’s degree; multi-stakeholder relationships across government, education or nonprofit organizations.
Government finance systems, ERP/accounting platforms (Oracle, PeopleSoft, Workday or SAP) and familiarity with compliance frameworks (FedRAMP, SOC 2, HIPAA or CJIS).
PMP, CAPM or PMI-ACP; finance, accounting or government-procurement background; experience scaling customer success at a high-growth company.
Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
United States
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
Fertility HRA (up to $10,000 per year)
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Canada
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
United Kingdom
Private medical insurance through Freedom Elite
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