Customer Activation Manager | Scaled
Posted by employer 2 months ago
First seen on Joblaze 6 months ago
Last verified on the company career page 42 minutes ago
Requirements
- Experience
- 3+ years
Not disclosed in this posting: compensation, work arrangement, visa sponsorship.
Benefits
Joblaze summary
The Scaled Customer Activation Manager at Ramp focuses on onboarding and activating self-service customers, ensuring they effectively integrate Ramp's products within a 60-day timeframe. This role requires strong project management skills and a background in B2B customer success, as the manager will handle a significant volume of accounts while collaborating with the Product team to enhance customer experience. Ideal candidates are those with at least three years of relevant experience, particularly in high-growth environments, who are eager to take ownership and drive results.
Joblaze insights
- Listed about 6 months ago — first seen on Joblaze April 16, 2026. Last confirmed on Ramp's careers page November 5, 2026.
Quick facts
- How much experience is required?
- At least 3 years of relevant experience for this Customer Activation Manager | Scaled role.
- What seniority level is this role?
- Ramp targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Activation Manager | Scaled role at Ramp.
From the original posting
The problems are high-stakes, data-dense, and unforgiving.
About the Role
Scaled Customer Success owns the onboarding, activation, and growth of Ramp’s self-service customers. We are placing a big bet on the belief that there is significant untapped potential in our self-service accounts. As an early member of the team, you will have the opportunity to help build and refine Ramp’s Customer Success organization and define the scaled customer implementation motion to drive activation and retention.
What You’ll Do
Become an expert in the full range of integration and configuration options for Ramp’s suite of products, and in turn driving efficient, thorough, and complete onboarding of new Ramp customers at scale
Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and <2 calls
Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach
Partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed
Identify areas of opportunity where we could automate and scale the onboarding process to cover more clients
Help us maintain an industry leading satisfaction rate with our customers
Have the ability to grow, develop and learn in a fast-paced, start-up environment
What You’ll Need
Minimum 3 years of experience in sales, customer success, or product operations experience in a B2B organization
Exceptional project management and time management skills
Excellent verbal and written communication skills
Desire for ownership and growth in the role over time
Proven track record meeting weekly or monthly KPIs
Experience with owning a high volume book of business of 100+ customers at at time
Ability to anticipate customers’ needs and position product solutions accordingly
Nice to Haves
Experience with accounting software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
Experience with financial services sales
Experience at a high-growth startup
Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
United States
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
Fertility HRA (up to $10,000 per year)
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Canada
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
United Kingdom
Private medical insurance through Freedom Elite
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