Joblaze summary

In the role of Customer Care Associate at Choco, the individual is responsible for managing customer issues from initial contact to resolution, ensuring smooth operations for food distributors. Key skills include fluency in French and Spanish, along with experience in fast-paced customer support environments where problem-solving and prioritization are crucial. This position is well-suited for someone with a background in tech-enabled operations and a strong sense of accountability. Choco's global team emphasizes collaboration and ownership, aiming to improve the efficiency of the food supply chain.

Joblaze insights

Listed today — first seen on Joblaze November 12, 2026. Last confirmed on Choco's careers page November 12, 2026.

Quick facts

Is the Customer Care Associate role remote?: No — this is an on-site role in Paris, France.
How much experience is required?: At least 1 year of relevant experience for this Customer Care Associate role.
Where is the role based?: Choco is hiring for this position in Paris, France.
What seniority level is this role?: Choco targets junior candidates for this position.
Is this full-time or contract?: Full-time for this Customer Care Associate role at Choco.

From the original posting

As Customer Care Associate, you will own customer issue resolution end to end and ensure distributors receive fast, reliable support in their day to day operations. You are accountable for ensuring customer order flow stays running and resolving customer issues as they arise.

What you’ll do

Own customer issues from first contact through resolution across French and Spanish-speaking markets
Build and deliver fast, reliable support workflows used by distributors in day-to-day operations
Work through messy, time-sensitive issues (order errors, blocked accounts, product problems) to keep operations running smoothly
Make decisions that directly impact customer satisfaction, retention, and order flow continuity
Improve support quality by identifying patterns in recurring issues and driving root-cause fixes
Take responsibility for clear escalation and coordination with internal teams when needed
Coaching and training of external agents supporting Choco customers
Collaborate with external support agents and internal teams to maintain high-quality service standards

What you bring

1+ years of experience in customer support or operations in fast-paced, tech-enabled environments, with a track record of owning outcomes
Comfort operating across multiple tools and stakeholders in ambiguity and high-pressure situations
Strong judgment in prioritization and real-time problem solving
Accountability when things go wrong and the drive to resolve issues fully
Native level of French speaking & writing is required
Fluency in Spanish and English (C1+ written and spoken)

Working hours

This is a customer-facing operational role with fixed coverage requirements. You will work Monday to Friday from 9:00 to 18:00, including a daily upaid lunch break. You must be consistently available during these hours to support customers across both Choco and Goot.

What you get

Work on digitalizing core operating systems for food distributors, automating orders, sales and payments in a system that still largely runs on calls and spreadsheets.

Standard company text repeated across Choco's postings is omitted here.

Customer Care Associate

What you’ll do

What you bring

What you get

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