About the role

As a Customer Onboarding Representative at Halter, you lead the rollout of Halter on new ranches. You’ll own deployments end-to-end, training animals and operators, solving problems, and supporting producers as they get started. While most deployments happen remotely, time on ranch matters, and you’ll regularly work alongside customers in the field.

This role is practical, hands-on, and highly ownership-driven. Every ranch is different, and you’ll tailor each deployment to help producers build confidence with Halter.

What your day could look like

• Own deployments from sales handoff through a smooth transition to Territory Manager and Support teams

• Work directly with ranchers to bring Halter into their operation and support day-to-day use

• Lead training that fits the ranch: practical, straightforward, and useful

• Act as the main point of contact during deployment, giving customers a clear, reliable owner

• Partner closely with Sales, Territory Managers, Support, Product, and Operations to keep deployments coordinated

• Keep deployments on track by managing timelines, aligning resources, and clearing blockers

• Solve problems quickly and adapt plans as conditions change

• Spot patterns in the field and help improve how future ranches are deployed

• Track key signals to understand what’s working and where we can improve

• Set customers up with the confidence and foundation needed for long-term success with Halter

Who are we looking for

• Experience working with customers: whether onboarding, supporting, deploying, or managing complex rollouts

• Confidence operating independently and keeping priorities organized

• The ability to coordinate moving pieces and keep things progressing without constant oversight

• A practical, solutions-focused mindset when challenges come up

• Comfort working cross-functionally: pulling in the right people and keeping everyone aligned

• Clear, straightforward communication

• Good judgment and the ability to adapt when plans changeA genuine care for the people we serve and the quality of the work

Nice to haves

• Agriculture or ranching experience

• You can communicate in Spanish - this would be a bonus, but isn’t required

• Startup or high-growth environment experience

• Familiarity with tools like Salesforce, Intercom, or similar systems

• Experience working in ag-tech
  

Our Benefits

• Employee Stock Ownership Plan (ESOP): Own a part of Halter and share in our growth and success

• 401(k): 100% match on the first 3% contributed, plus 50% match on the next 2% (up to a 4% employer match), with immediate vesting

• Comprehensive health benefits: Medical, dental, and vision coverage starting the first day of the month after you join (with most premiums covered, including 100% of employee-only health premiums on select plans)

• Employee Assistance Program (EAP) & paid wellness leave: Access confidential support through JustWorks plus 3 paid wellness days per year

• Personal growth fund: $750 USD per year to support learning, development, or personal growth goals

• Unlimited PTO: Take time off when you need it—no accrual required, available from day one

• Parental leave: 16 weeks paid leave for birthing parents and 8 weeks paid leave for non-birthing parents

• Onboarding travel to New Zealand: Fly to NZ for onboarding at Halter HQ in Auckland—meet the team, visit a test farm, and immerse yourself in all things Halter

Why our team loves working at Halter:

• Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations.