Customer Operations Associate
Join Ethos as a Customer Operations Associate to deliver exceptional service to customers and insurance agents in a dynamic environment.
Posted by employer 1 month ago
First seen on Joblaze 1 month ago
Last verified on the company career page 1 day ago
Requirements
- Experience
- 1–3 years
- Education
- Bachelor's degree
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
In the role of Customer Operations Associate at Ethos Life, the individual will focus on enhancing the experience of both customers and insurance agents through effective communication and problem-solving. Key skills include attention to detail, proficiency in customer support software, and the ability to navigate complex policy information. This position is well-suited for candidates with 1-3 years of experience in customer support or operations, ideally with a background in the insurance industry. Ethos emphasizes a collaborative environment where process improvements are encouraged.
Joblaze insights
- Listed about a month ago — first seen on Joblaze September 5, 2026. Last confirmed on Ethos Life's careers page October 27, 2026.
- This exact title is also open at 1 other location at Ethos Life: Bangalore, India.
Quick facts
- Is the Customer Operations Associate role remote?
- No — this is an on-site role in Bangalore, India.
- How much experience is required?
- 1–3 years of relevant experience for this Customer Operations Associate role.
- Where is the role based?
- Ethos Life is hiring for this position in Bangalore, India.
- What seniority level is this role?
- Ethos Life targets junior candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Operations Associate role at Ethos Life.
From the original posting
About Ethos
About the role
As a Customer Experience Associate at Ethos you will be responsible for delivering an exceptional experience to both new and existing customer/ insurance agents who refer business to Ethos. To succeed in this role, you should have a relentless focus on the customer, strong attention to detail and problem solving skills, and exceptional communication skills.
Ethos is looking for a Customer Support Associate who thrives on helping customers and solving problems as well as working in a dynamic environment. Creating a positive customer experience is of the utmost importance to Ethos and will continue to determine our success in the life insurance industry.
Duties and Responsibilities:
- Ensure accuracy in information being communicated to agents, especially when it comes to policy status and the agent’s compensation
- Become efficient in systems dealing with both consumer policy information as well as partner agent systems
- Able to understand and communicate complex agent payments and contract details
- Provide excellent service via email, live chat, SMS, and phone, and providing answers to incoming inquiries relating the partner insurance agent and their business
- Develop strong understanding and knowledge of Ethos products and processes in order to support customers/agents and act as a resource for partnership account managers
- Identify customer/agent needs and process requests efficiently and effectively within defined service levels
- Build rapport and gain the respect of agents through clear and transparent communication
- Meet individual and customer support team goals and objectives
- Identify opportunities for process improvements for assigned functions, collaborating with management to implement agreed upon solutions
Qualifications and Skills:
- 1- 3 years experience in customer support, customer success, operations, or related role
- Experience in life insurance or related industry a plus, but not required
- Very detail oriented, especially while working with agent compensation and contract details
- Bachelor’s degree preferred
- Proficiency working with Salesforce or equivalent support/help desk software preferred, but not required
- Strong intellectual curiosity and drive to solve problems
- Excellent time management , highly organised and prioritization necessary to balance all responsibilities
- Possess grit and can adapt to changes quickly
- Adaptable to change and ability to change tasks quickly with maintaining attention to detail
- Excellent phone presence , screen navigation and written communications skills.
#LI-Onsite
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Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.
Standard company text repeated across Ethos Life's postings is omitted here.