Customer Solutions Engineer, EMEA
Join Abnormal Security as a Customer Solutions Engineer to provide technical support and optimize customer engagements.
Posted by employer 3 days ago
First seen on Joblaze 2 days ago
Last verified on the company career page 12 hours ago
Skills & Technologies
What you'll build
- Serve as a flexible technical resource for CSMs
- Take on short-term, project-based technical engagements
- Partner with CSMs to assess customer technical needs
- Lead hands-on platform optimization
- Document session recaps and next steps in the CRM
Must have
- 3+ years in a customer-facing technical role
- Solid grounding in Abnormal's platform and configuration best practices
- Strong triage judgment
- Excellent communication skills across technical and business stakeholders
Nice to have
- Familiarity with email authentication/delivery protocols
- Prior experience in a floating/pooled technical resource model
- Bachelor's degree in a technical field or equivalent hands-on experience
AI in the day-to-day
Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews.
Requirements
- Experience
- 3+ years
- Education
- Bachelor's degree
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
The Customer Solutions Engineer at Abnormal Security plays a crucial role in addressing complex technical challenges that arise during customer engagements, often stepping in where standard support falls short. This position requires a strong technical background in enterprise SaaS or cybersecurity, along with the ability to manage multiple short-term projects effectively. Ideal candidates are those with at least three years of experience in customer-facing technical roles, who can navigate customer relationships flexibly without long-term account ownership. The role emphasizes collaboration with Customer Success Managers to optimize platform use and improve customer satisfaction.
Joblaze insights
- Listed 2 days ago — first seen on Joblaze October 10, 2026. Last confirmed on Abnormal Security's careers page October 11, 2026.
- This exact title is also open at 1 other location at Abnormal Security: Remote - UK.
- SaaS appears in 6.7% of 30 comparable mid other roles in Ireland.
Quick facts
- Is the Customer Solutions Engineer, EMEA role remote?
- Yes — Abnormal Security lists this as a fully remote position.
- How much experience is required?
- At least 3 years of relevant experience for this Customer Solutions Engineer, EMEA role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Cybersecurity, Email Infrastructure, SaaS.
- What seniority level is this role?
- Abnormal Security targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Solutions Engineer, EMEA role at Abnormal Security.
From the original posting
About the Role
Abnormal AI is looking for a Customer Solutions Engineer to join the Technical Account Management team. This role gives Abnormal a flexible, technical resource for situations that fall between standard support and a long-term, dedicated Technical Account Manager. Customer Solutions Engineers are floating technical specialists who partner with CSMs for the duration of a specific need, triggered by things like recurring support cases, asks beyond the typical support experience, or short-term project-based work. The ideal candidate combines deep technical fluency with strong triage judgment and is comfortable moving between engagements without an existing playbook.
What you will do
- Serve as a flexible technical resource CSMs can bring into challenging or recurring account situations that a standard support case isn't built to resolve.
- Take on short-term, project-based technical engagements for customers without a dedicated TAM.
- Partner with CSMs to assess customer technical needs, join investigative or best-practices calls, and determine the right next step.
- Lead hands-on platform optimization: configuration reviews, best-practices setup, and proactive tuning that prevents issues from recurring.
- Document session recaps and next steps in the CRM so recommendations are clear to the customer and visible to the broader team.
- Advise customers on underused contracted features and flag upsell or professional services/deployment opportunities where relevant.
- Recognize when a situation exceeds this role's scope and hand it to the Critical Situation Manager or Technical Support with a clear, documented hand-off.
- Surface patterns across engagements to Product, Engineering, and Customer Success to drive systemic improvement.
Must Haves
- 3+ years in a customer-facing technical role (email infrastructure, IT security/administration, engineering, or technical support) in enterprise SaaS or cybersecurity
- Solid grounding in Abnormal's platform and configuration best practices, sufficient to work independently with customers without a senior technical resource in the room
- Strong triage judgment; able to recognize quickly whether a situation calls for hands-on technical guidance or a more senior technical resource
- Comfortable stepping into a customer relationship for a defined engagement and stepping back out; this is not a standing account-ownership role
- Able to manage multiple concurrent, time-bound engagements across a broad book of business rather than a fixed set of named accounts
- Excellent communication skills across technical and business stakeholders, including comfort presenting to senior customer stakeholders
Nice to Have
- Familiarity with email authentication/delivery protocols and cloud email platforms (Microsoft 365, Google Workspace)
- Prior experience in a floating/pooled technical resource model (e.g., professional services, deployment, or solutions engineering)
- Bachelor's degree in a technical field, or equivalent hands-on experience
#LI-AA1
A note on AI in our process:
Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards.
Standard company text repeated across Abnormal Security's postings is omitted here.